Customer service was great!. Very happy with this purchase.

The X-Tech Executive is an extremely comfortable chair. By far the most comfortable I’ve sat in, especially over long periods of time. The only downfall is the Elena’s system. The most lacking in the timer on the heating, cooling & vibration. For a product built to sit in for long hours, only getting 15 minutes of comfort at a time is extremely underwhelming. Secondly, the “massage” is really just a light vibration. I bought this particular chair for the seat comfort first & foremost. And I’m extremely happy with that. But the cooling part of the Elena’s is what broke the tie over other chairs, & at the $1700+ price point, I definitely expect more insight into product development.

Was fine didn't really need to contact anyone.

Fast delivery. Well packed.

Good design and comfortable. Nice looking, too.

X-Chair delivers as always!

The overall process was good. Custom order and selection was easy. Shipping was a little delayed but this time of the year is to be expected. Overall I would but from them again.

easy website, emails for upcoming sales, etc. So far so good!

Comfortable and easy to use

It is very comfortable but difficult to put together. Would pay to have it done if available.

I had an issue with my current chair and reached out for help to resolve it. Customer service rep was prompt, knowledgeable, and provided an alternative solution since my product was no longer available. I highly recommend this company.

Easy to order online and fast shipping

The chair is comfortable & nice. I was disappointed with the assembly instructions; not clear enough. The chair should be much easier to assemble.

Perfect chair

The product was great and shipping was on time, and the chair was properly secured in the box. I love the material. The only downside for me was securing the bolts from the back of the chair to the seat. One side was perfectly fit, and the other off, so I had to force the bolts a little bit to fit.

Great customer service. The fulfilment process was poor; I was billed before the item was shipped and the shipping came 2 weeks late. Plus the wrong accessory was shipped separately. Nonetheless, the customer service reps bent over backwards to support me.

I bought 10 of the X3 Chairs 5 year ago for my office because I was tired of buying my office new chairs every few years. All the employees love them and it has created great employee satisfaction. The chair I was using had a problem within the warranty period of 5 years, and the warranty process was so easy. Totally confirmed my decision to buy these chairs and as we hire new employees - we will be buying more.

Chair is great. Easily adjustable both with the arm rests and the back of the chair height; does not lean very far back though. Was easy to put together if you follow the instruction video on the website. The paper directions weren't as clear and have you doing a different step order than the video so I recommend the video over paper. Not sure if I was supposed to receive the head rest with my order because I did not receive one and I didn't feel like paying another $90 just for a head rest.

Great design, very comfortable

So far so good, we just ordered 3 more chairs