The overall process was good. Custom order and selection was easy. Shipping was a little delayed but this time of the year is to be expected. Overall I would but from them again.

easy website, emails for upcoming sales, etc. So far so good!

Comfortable and easy to use

It is very comfortable but difficult to put together. Would pay to have it done if available.

I had an issue with my current chair and reached out for help to resolve it. Customer service rep was prompt, knowledgeable, and provided an alternative solution since my product was no longer available. I highly recommend this company.

Easy to order online and fast shipping

The chair is comfortable & nice. I was disappointed with the assembly instructions; not clear enough. The chair should be much easier to assemble.

Perfect chair

The product was great and shipping was on time, and the chair was properly secured in the box. I love the material. The only downside for me was securing the bolts from the back of the chair to the seat. One side was perfectly fit, and the other off, so I had to force the bolts a little bit to fit.

Great customer service. The fulfilment process was poor; I was billed before the item was shipped and the shipping came 2 weeks late. Plus the wrong accessory was shipped separately. Nonetheless, the customer service reps bent over backwards to support me.

I bought 10 of the X3 Chairs 5 year ago for my office because I was tired of buying my office new chairs every few years. All the employees love them and it has created great employee satisfaction. The chair I was using had a problem within the warranty period of 5 years, and the warranty process was so easy. Totally confirmed my decision to buy these chairs and as we hire new employees - we will be buying more.

Chair is great. Easily adjustable both with the arm rests and the back of the chair height; does not lean very far back though. Was easy to put together if you follow the instruction video on the website. The paper directions weren't as clear and have you doing a different step order than the video so I recommend the video over paper. Not sure if I was supposed to receive the head rest with my order because I did not receive one and I didn't feel like paying another $90 just for a head rest.

Great design, very comfortable

So far so good, we just ordered 3 more chairs

I love the chair. I bought the least expensive chair. But the quality of this chair is by far the best out of any office chair I’ve ever purchased. Well worth the money. I wish I had money to buy the most expensive chair.

Spoke to customer service before purchasing and he was honest and very helpful. Had several questions which were answered and me pick out a chair.

I was pleasantly surprised to get this chair, I have to be honest…I was a little skeptical it might be a bit of a gimmick…I was wrong! It’s a quality built super adjustable and amazingly comfortable beautiful chair! I love it! The fact that it’s authentic real leather is what I’m truly happy about…my last chair was from Crate & Barrel, I loved it. However, after 18 years, what I thought was leather was actually “pleather”, or whatever they call it and it started flaking off, like it was shedding and looked terrible. I was going to have it reupholstered with a quality leather hide, but I convinced myself to try this chair instead. I’m glad I decided that, because now I like this chair much more because of it’s fantastic adjustability. You won’t regret this chair…I may buy my Son one for Christmas… I absolutely love it! You will too!

quick turnaround for the replacement arm rests.

Chair exceeds expectations

I love my X-Chair and I needed replacement arms due to accidental damage to one of the arms. The new arms have been upgraded to the max. . . Wow! I have used the same X-Chair for almost 5 years and it's still rockin'! Still the best out there!!!