Excellent

Quick and easy

Great customer service.

Ordering was easy, replacing the piston was not, so easy. I had to search online to find a video, which stated that I might have to use a hammer and large pipe wrench to remove the piston. Which was true. The piston will feel struck, and does need to be hit several times to dislodge the rollers. Then a large adjustable pipe wrench was required to free the pitson from the chair seat. Once that was done, the new piston slipped in easily. Folks should not have to search for instructions when ordering directly from the OEM.

Can't say enough of how satisfied I am with not just the products; I currently have a beautiful red leather chair with the upgraded wheels (great option), my new file cabinet with leather cushion, and the cable plugs. . . I also have referred your great products to many friends who also now love their choices too. And BTW customer service is awesome . . . phone available and with ease. Thanks x-chair . . . .

I have previously left my comments on the other page, or so I thought.

It is the best chair ever!

It was pretty good

I LOVE MY X-CHAIR. It is FABULOUS, COMFORTABLE, and GREAT SUPPORT. What is remarkably helpful for me given the issues with my arthritic neck & shoulder is that I elevate the armrests separately to provide extra support on my right side while leaving my left armrest in the normal position. HIGHLY RECOMMENDED which is why I purchased the matching footrest but sadly that is a disappointment. Win some, lose some. . . .

Ordering process was quick and easy. The chair arrived well packaged with no issues.

I have owned xchairs for decades. They have super engineered components. I just ordered several more. Just do you will love them.

Shipping was a little slow but not too bad

Definitely good service

Very pleased with the chair, all the specific items that were requested to make it a custom chair were delivered as expected. The only thing I wish is that instead of having the controls for the heat, cold and massage on the back of the chair, I wish there was a remote control. The headrest adjustment is very hard, you have to apply a lot of force to move it up or down.

I had to call on the delivery time and was treated very well

Chair is extremely comfortable, can adjust to any position, and love the lumbar heated massage feature! Customer service is fantastic, great company.

Love this chair! The website has to fully load to be able to add anything to your cart but once its there, you will not be disappointed! Fast shipping, easy assembly, fantastic chair, endless hours of computer time without pain = priceless. Warning: once you have this chair you will want yo get more of it in your life!

I am disappointed that it took so long to get the chair then the wrong hardware was included, so I've not been able to get really comfortable in my chair yet. The representative that we talked to on the phone to report the hardware issue was very friendly, understanding and helpful in getting the new hardware shipped out.

Quick service!

Totally impressed and Happy> Arrived much sooner than expected, or promised.