Great company

Seamless

It is so nice to wake up without a backache everyday! Shopping was fast, set up was a breeze-and I’m sleeping better than I have in years! So happy I choose a wink bed!

This is our second Luxury Firm Wink Bed. We bought a king and are very happy with the comfort and durability. The company is very easy to work with and responsive to emails.

So impressed with the mattress and the customer service

Customer service at Wink was great

We’ve had our Luxury Firm WinkBed for a couple of months now, and it has been a great upgrade for our sleep. The mattress feels supportive without being too hard, and it stays noticeably cool especially paired with our bamboo sheets. My wife and I both sleep comfortably, and we wake up feeling way less stiff than we used to with our old mattress. Overall, we’re really happy with it and feel like we made the right choice.

After more reading, research, and reviews than I care to admit, I finally ordered a Wink Bed to replace my 5+ year old standard Purple that we had. It was cratering over that time and was already ready for replacement. We're not big people. 5'8" and 5'4", both are around 130-140 lbs. The Luxury firm bed from Wink was what we decided on. At first, the first day, felt too soft. Then first night and second night it felt too firm. Then starting around night 3 or 4, it was just right and really is great. So far, the comfort is great and the support is just right. Would definitely recommend.

Great product

Although the mattress I purchased was too firm for me, the mattress was high quality. The company honored their return policy with no hassle at all. All communication with Wink Beds was via email, and they were very responsive.

I originally ordered the Luxury Firm. It was too firm. We had to wait the 30 days but after it was over I contacted Customer Servive they immediately sent me the invoice to have the new one shipped once it was paid they shipped the new one. The soft is so much better. It does not have the edge support as mentioned in several reviews, but it is like sleeping on a cloud.

On time. Easy to place on frame.

Excellent customer service.

Customer service sent us a replacement mattress no questions asked when we noticed a defect

already submitted our review on the previous page

This was my first time buying a mattress online, but the 90 day trial period gave me the confidence to risk it. The Luxury Firm mattress has been fantastic so far after 45 days. I don’t have much experience comparing different mattresses and features but I no longer wake up with lower back pain and don’t have any complaints so far. I did request the pickup service for my old mattress which was contracted out thru LoadUp, a third party shipping broker, and scheduled separately from the delivery truck. This company failed to facilitate a pick up multiple times over a period of two weeks where I finally canceled the pickup in frustration and requested a refund of the service from WinkBeds. Though the fault was obviously not theirs, the refund was granted promptly with no hassle at all. Overall, great experience and easy to recommend both the mattress and company.

The mattress is very comfortable (firm, but not too firm) and inflated quickly upon opening from the package. The customer service team was also very responsive and helped me delay the delivery as needed.

Great service and easy returns

Soft was super hard

Great customer service, the bed just didn’t work out for me