Great machine, although it requires some "fine-tuning" with grind size and timing.

Shipping was quick and customer service was helpful

Whole Latte Love is a very service oriented vendor. We have purchased from them for several years and have always received excellent service.

Fast shipping and great customer service

Couldn't ask for anything more.

As always, excellent customer service and great prices.

The process of buying was super easy and the short interaction I had with customer service was impressive

WLL has been great all around, we’ve purchased several items from them and continue to be very happy with the products and their customer service.

Always delicious

Quick service, great product, on time delivery.

So good to have solid experts to turn to when espresso machines go on the blink, and so happy to find such excellent machines when the time comes to replace them! Thank you!!!!

Good Customer Service

Amazing grinder - great power, very quiet operation, easy to use, and has everything I needed to grind my beans. Very easy to disassemble and clean without breaking calibration. It would be nice if the chute had a knocking mechanism similar to the VS6, and if there were included rings for other portafilter sizes for the catch cup, but this is being very nitpicky. Overall, I feel like my money was well spent on a grinder that feels like it is built to last a lifetime!

Timely response to question

Whole Latte Love were fantastic to work with. We ordered one machine and it wasn't what we expected. They worked with us closely to really determine what we needed, and we ended up with the perfect machine. Thank you for making the process so easy.

Super efficient ordering process, confirmations, tracking, and overall process. It's been a few years since my last purchase which was also great, but the new purchase is really outstanding from a feedback perspective, knowing every stage of where my order is. Well done!! More orders to follow.

Fast and secure shipping

Great scale, Easy to use, read and clean.

Thought I had already done this review in its entirety. . . Here is a shortened version. Wish the link provided with the non-original packaging had been for the model I had actually received. . . this was a problem with completing the setup optimally. Good points: lower unit height fits well under my ceiling mounted cabinets, enjoy that there are no interior "lids" on both the water and bean areas. The "touch" to activate the buttons is very light, compared to my old Gaggia Academia which this refurb replaced. The "baffles" on the dreg/water drawer are a good idea in theory, but it is still pretty hard to get a full drawer of water to the sink without spilling. The coffee puck drawer holds a lot of them, so it is a long time in use before necessary to empty (or before the red light comes on. ) Getting used to that red "error" light, when the dreg/coffee puck drawer needs to be removed, but an improvement over the Academia for being easily recognized for service required. Will need to consult WLL staff for whether it is necessary to use the tablets for brew group cleaner, or if Cafiza soaking of that brew group is an acceptable method. The non-original packaging did include a detailed list of what was included in the box, which was helpful. Again, wish the QR code provided had been for the actual machine in the box, not some generic startup manual. I went to the WLL support tech online to find the actual owners manual, which was not included with the machine as packaged for shipment. In general, this seems to be an okay machine for the kind and frequency of coffee beverages used at our home. Enjoy a simpler device after 15 years of the "first class" Academia, where we still only made about 3 beverages on a regular basis. This Anima makes 4 which should be more than adequate for my needs. Thanks for asking. . . hope my first review can be located. . . as it was probably more complete.

I like the coffee.