The help to unlock the combination to the suitcase was useless at best. I like the suitcase so I broke into the lock and I will be using a tiny key lock to secure it. There should be a key provided in the event that someone like me and yes it was my fault that I forgot to right down the numbers (but I'm pretty sure I used the correct ones) the lock was not going to give. In fact when I got into the interior of the lock mechanism it would not disengage.

I received my luggage pretty quickly. I haven’t used it yet but I will be using it for the first time on the 31st of March. When I took it out of the box I could tell by just looking at it that better quality materials were used to make it. I can’t wait to see how it works at the airport! Love the color Ensign Blue as well!!

Easy to order and fast delivery

Somewhat confusing website.

Excellent

Easy to navigate, provided all the information for my questions. Photos were helpful

Shipping could have been faster. . . . 10 days from Ontario to British Columbia. . . . tracking info had it sitting in one place for about 5 days. Very good shipping packaging. . . . and comes with a nice cloth dust cover for when it is travelling in your closet.

Great bag, Horrible customer service. In spite of an advertised 15% discount on a Platinum Elite bag, the promo code didn't register at checkout. Several calls to customer service bots and live agents couldn't rectify the issue as they had no idea what promotions were current, gave invalid replacement codes, put the onus on the customer to prove the promotion existed, didn't follow up when promised or when customer service tickets were created, and wasted a huge amount of my time. Ghosting is how they handle customer service. I have no faith in this company or their staff to correct this situation and apply the advertised discount. Bottom line. . . . false and misleading advertising

Seems well made and has good organization but it tips over very easily

Perfect, quality, as described.

I bought the medium check in. I was looking forward to receiving it. I like that both sides of the luggage zipper on the inside. Makes for a more secure packing experience. What I bound tho, is that using the luggage for the very first time, I experienced the wheels getting stuck on a couple of small pieces of plastic on the ground. It was surprising, and disappointing. Not happy overall for the price of the luggage.

Great customer service especially in dealing with a change in models.

I received the suitcases and they are just what I needed, lightweight and easy to maneuver; I will look forward to using them in the summer.

Love this bag

I like the capacity and various compartments. I feel the band holding the bag to my suitcase should be more rigid. The bag hangs over the suitcase somewhat.

Light weight. Can't wait to use it next week.

This was my second Travel Pro purchase, the first being 10 years ago for a lightweight soft sided set. In December, I purchased the Travel Pro xTravel + Leisure Medium Check-In and Compact Carry-on in the White Sand colour. Never have I been so disappointed in a luggage purchase. I used the medium checked bag for one trip with return, a direct flight, and the luggage is covered in black, dark grey, and blue scuffs on every side that I cannot remove. It looks terrible, never have I had luggage look so damaged. As well the heavy weight of 12. 3 pounds put us over the 50 pound limit and we had to move all our shoes to our carryon. The carryon, without the expansion zipper, is over the 9 inch allowable limit if you pack it full. Thus, I was not able to pack as much in the carryon due to size or the medium checked bag due to weight. I would not recommend this set for air travel.

Waiting for response

The luggage is really nice looking and rolls smoothly which I would expect given the cost. Time will tell how well it holds up and how well they stand by the warranty if that day comes.

Good product but rather big to be used as a personal item/underseat tote.