Ease of ordering off website was great. Prompt shipping. Couldn’t ask for mor

Great

I purchased 4 ea 18" long x 5/8" wood boring drill bits. The first one couldn't even bore through an 8" pressure treated piling before it wore out. The 2nd one cut just fine through another probably 40+ holes through the same size/type of piling. I haven't tried the third and fourth bit yet, but 1 out of 2, or 50% of the drill bits I tried were defective, either not sharpened, not heat treated, or something, as they couldn't even drill 1 (one) hole.

Great product

The product quality is excellent and the service and shipping were timely.

Ordered 4 each, 18" long wood boring 5/8" drill bits. First drill bit drilled about 1/2 of the way through an 8" piling, with a LOT of effort, and just stopped cutting. Inspected the bit tip. It was DULL! 2nd drill bit drilled just fine through about 16 more pilings just fine, no effort at all, and still sharp! I haven't tried the other two bits yet. I guess the first bit was defective or something, but I'm not about to try this brand again. . . .

Remarkably poor customer service. I chose this company because they prioritized fast delivery. The part was delivered to the wrong address. Toolstoday made me jump through hoops and visit houses in my neighborhood. After determining it wasn’t anywhere in my neighborhood, they fobbed me off to a third party, Route, where I have to start this process all over again. I am told it is typically a week before claims are resolved and replacements are shipped. As of now, Route has my claim sitting in their inbox, unseen.

I got this parcel from the USA quicker than getting some parcels

The bit arrived quickly and when estimated for delivery.

customerservice is outstanding very fast shipping above expectations

Overall fine experience.

Delivered on time, right product, works like it should.

Very good

Great product!

To begin with in the website it was easy for me to find everything I needed, every time I shopped. For me though, all the difference is in shipping. From other US shops things take 3-4 weeks until they’re delivered is Switzerland (unless you want to pay a small fortune). With a very fair shipping price my orders have been delivered within 3-4 days. No issues with packaging, customs, whatsoever. Other than that I have two small issues. A really minor one is the password which I have to get through email every single time, but in the end of the day it’s a minor inconvenience. What I find annoying though is that I can’t see my previous orders. So unless I keep track of what I’ve bought there’s no easy way for me to order it again. Yes I use the wishlists but it’s still a bad experience, at least for me, not seeing what I bought in the past.

My favorite! I wish I bought this sooner. Great tool!

recibí las herramientas correctamente, lo que no fue fácil de entender el seguimiento

The Bow Products Featherboard is a great addition to my DeWalt table saw. I really didn't think I needed a featherboard until I tried one. Now, I'll use it all the time.

Toolstoday was fast and prompt delivery

Very nice.