I spent $707. 40 with ToolsToday and was preparing another purchase of roughly $700 when I contacted customer service with a routine question about a promotion. I understood the company could say no. A professional explanation would have ended the matter. Instead, Kevin turned the conversation into an attack on my character and honesty. He treated me like I was trying to take advantage of the company, lectured me about my motives, and spoke to me in a hostile and deeply condescending manner. When I objected to the personal accusations, Kevin doubled down and ended the exchange with what came across as a sarcastic dismissal. ToolsToday did issue an RMA, so I am not claiming the return was refused. My complaint is the appalling way Kevin treated a paying customer. I am returning the unopened, unused order, abandoning the additional purchase I was preparing, and taking my future tooling business elsewhere. This should never be considered acceptable customer service.

great products and service

Quick and easy

The products are great; the problem I had started with the shipment, which included a catalog not declared on the invoice, and then was delayed. The DHL customs advisor then asked me for many things related to the invoice that were out of my hands. Fortunately, Toolstoday helped me out with a second shipment that went smoothly and arrived in a few days. The whole thing took too much, but it had a good ending.

1/4" shank 3/16" top bearing router bit broke in the first pass. Do better.

I ordered a saw blade. Tools today shipped it UPS. It was shipped on June 26th. Apparently the blade was lost at the UPS shipping facility in Schertz Texas. I contacted Toolstoday who contacted UPS and confirmed the delay. I was told to file a claim with UPS, which I Did. The UPS website shows they are doing an “investigation”. That was a week ago and no contact from Toolstoday or from UPS. I don’t understand why I have to be responsible for this. Toolstoday selects the shipper, not the customer. I don’t see why Toolstoday doesn’t take ownership with this problem…

Using the site and fast shipping are great. The Cnc bit from Amana is the wort bit I have ever had cut is terrible Tool HSS1202 Foam Cutting Ball End 1/4 D x 1/8 R x 4 CH x 1/4 SHK x 6 Inch Long Extended Reach CNC High Speed Steel (HSS) TiN Coated 4-Flute Spiral Up-Cut Router Bit

Hi Three items we have bought from you are terrible and needs to be returned. That is three out of 10 items bought. The round nose bit is too flexible and flexes too much at the recommended speed. The tool is not stiff. Second and third items are extensions that are not even entered and are terrible products also. These items are not fit for purpose and are not fit to be sold. I would like a number to call or email to have them returned for a refund please.

Fast and easy purchase and shipping of the quality Bit set. I am a return customer.

Hugo's advice and knowledge solves my unique challenges as I learn to produce "type high" slabs. Thanks again for all the timely, informative, and useful solutions. TOOLSTODAY is the BEST for knowledge, solutions, and great tools. Well done.

fedex took a week to get the tool from NJ to OH not great for people trying to get things done

Order came quick. Works great!

Good representation and support

Product was shipped quickly.

Great addition. Will definitely be buying another

it took weeks before i received it. it was lost

Easy to order.

Great

Extender bent 45 degrees at first use. Plus it was delivered to wrong address, I am not even going to complain about that

These people responded as quickly as Amazon without being Amazon. That’s a big plus in my book. I’d shop there again in a heartbeat.