I like the bed frame overall, it looks nice. It creaks more than I'd like, and at least part of that might be because of not great assembly of the headboard pieces (more on that below) Assembly was somewhat difficult. The guide holes drilled in the edge pieces for the center beam supports were wider apart than the holes on the actual support pieces. I had to use a drill to make a new guide hole that was actually the correct width. Then, when installing the triangle blocks behind the headboard, the instructions were super vague about where to place them and there were no guide holes for the wood screws. The blocks didn't align very closely to the headboard so as I drilled in the screws and they tried to pull the block flush with the headboard one of the blocks actually split. For the rest of the blocks I didn't tighten all the way, but I think that contributes to the creaking when I lean on the headboards. Overall, I feel like pieces don't fit together quite perfectly in some cases, and the instructions were very vague. Fitting together the base frame, legs, and slats was pretty smooth, although on those steps I feel like the instructions still left out some details that needed to be inferred.

Great quality, perceived fit. The color choices are great, love my Avocado Velvet Microfiber. I'm already thinking about ordering my next one:)

The tatami mats smell so good and provide that nice cushion that a floor does not have. The futon is also wonderful, I got the 5in one and i am so glad i did! I have been resting better over the past week. Thank you all!!

Obsessed with the futon shop! Im an OCD researcher for all things non toxic and health promoting and only the Futon shop met my criteria for my bed mattress of just wool, latex and cotton- NO coils because i also dont want an EMF magnet. I also bought the Tokyo sofa and its SO cozy and looks chic Japanese minimalistic! Love it!!!!!

Everything worked out great!

What a dream this bed is! We purchased the king size 5 inch soft. It is comfortable yet not squishy. My body actually feels rejuvenated and refreshed in the morning and I do not feel stiff. It does need more care than a regular mattress—which I actually enjoy the ritual of— we flip it and rotate it almost weekly and expose it to sunlight and fresh air. We also have our tatami mats underneath it. I also personally love, love, love the smell of wool which it does have, it feels very earthy and natural. There’s an energetic quality to it that feels like nature is truly in the home.

Easy to navigate website. I liked doing research on all offerings and compared them to other company's futons and mattresses. I appreciated the information and comparisons on the website.

Beautiful quality and the perfect weight, size, and firmness for a body pillow. Love that you can adjust the filling level. Would 100%recommend. Shipped quickly.

Loving my new mattress. Already have plans to order more items!

Pillow ordered, delivered without issue.

I absolutly appreicate the my purchase and the customer service.

I love my wool topper! And I'm still on the fence about the coconut base. I think I may have just gotten the mattress I wanted from you guys and been happier. The reason for the one star off is because it took forever to get here. Then UPS mishandled the delivery. . they said that the shipper did not allow for pick up. Then they delivered to the wrong address. I had to porch pirate my own package off of my neighbors stoop a block away!

Great site!

Returning customer. Always appreciate the quality workmanship at an affordable price, fast delivery, and the organic chemical-free materials. Wool pet bed was well constructed and fluffy with wool. I thought it was going to be tufted similar to the futon wool mattress I had ordered in the past. Will buy all future mattresses and couch cushions from The Futon Shop. Keep up the excellent work!

Great cover! Just what our granddaughter wanted for her futon bed!!!

Fast delivery!

Good communication

Absolutely love the quality of our purchased twin organic cotton/ wool futon mattress. A billion thumbs up! We live on the other side of the country and it still shipped before Christmas - very well packaged. The cover of the mattress is wonderfully soft. Very pleased with this company and our purchased. Would highly recommend.

Exactly what we were needing. We were worried we ordered it too late but it arrived just in time!

FAST shipping! So very comfortable with quality materials. Best of all -no chemical stink like you get with traditional mattresses. Firm yet cushy-my back is so happy!