My EcoSeat S102 Replacement Wash Knob needed to be replaced. I called customer service. The representative was very knowledgeable and efficient. He sent me the part I needed and, with the help of a video, the installation was a breeze. Thanks Brondell.

Shipped quickly and very thorough and easy to follow instructions.

Shipping was great. I had my bidet within a week.

This is a great product! We had a slight struggle in putting it in and their customer service was great too!

See the review I just wrote

Quick service Thank you. They came separately cud have sent them together to save on shipping.

Great service

Delightful experience from start to finish. Ordering was super easy and bidet arrived when promised. Everything needed for installation was included in box with easy to follow instructions. Installed in just a few minutes.

Arrived in a timely manner, and exactly as described.

Even when I talked to them on the phone, they were so polite everything went good

Excellent 30 seconds to replace. Included knurled metal ring.

Jacqui helped me and was so kind and helpful. She heard me out, looked at my photos and agreed with my assessment. Then she explained the next steps and asked me if I had any questions. Why can’t all businesses have customer service reps as level-headed and clear-minded? I’m thankful that I chose Brondell if for no other reason than the customer service. Thank you Jackie!

We're happy with our filters and the replacements that we get Brondell

Website easy enough to navigate. Order seemed easy to place. I wish that shipping wasn’t so pricey. Didn’t intersect with customer service, so can’t speak to that aspect.

I was literally thinking today while I was sitting on my Brondel. I need to get one in my other bathroom so I am going to order one.

Nicely designed, fits well, and is comfortable and intuitive to use.

.

alway there whe you need them.

Thank you for the great product!!!

Fast shipping and love the product selection