Great customer service! I actually contacted one of your distributors first, Shock Surplus, and got what I felt were short, impatient answers that directed me in a weird direction to solve my suspension issues with my 4runner. When I asked for a little more info, they just stopped responding! Your rep in the chat, Austin, was very thorough and answered all of my questions and offered a great solution to my problem using one of your coil spring models for my front coil packs. I had your suspension on a 3rd generation 4Runner years ago and it was fantastic and trouble free!

Timely response and followup

Arb has some of the best offroad gear build for serious adventurers

Customer service was superb even when I had to cancel my return due to not needing the item anymore. The ARB team went through the trouble of stopping the shipment which was ready to go out the door. This affirms their commitment to customer satisfaction and I now know I can order with them with peace of mind if I run into any issues. Kudos to the ARB team!

My experiences with ARB directly and with their products have been great. My experiences with re-sellers of ARB products, not so much. I purchased and paid for an ARB roof console for my FJ in November of last year, from a company (Autoplicity) that claimed to have it in stock. They drug me along and kept my money tied up for over 6 months, (while I paid off my credit card, with interest) then suddenly cancelled my order just when the new stock was becoming available (now listing for over $100 more), and even though they cancelled my order, I still haven't gotten my money back from them. Absolutely disgusted and defrauded out of an ARB product that I very much wanted.

Great

Customer service was awesome !! Thanks

great customer service, even for the knock-off brands

Great customer service, replaced my broken compressor no charge

Ordered a switch which was supposed to be delivered by USPS. They failed to scan it and ultimately lost it. When I contacted ARB because tracking was not getting any updates, they overnighted the switch using FedEx. It arrived the next day before noon (from FL to NY). When I contacted ARB, there was an immediate response. Very happy that I dealt directly with ARB.

Wonderful customer service

ARB customer svc is the best I've dealt with in a long time. Very happy with onboard air system and a small warranty issue that was resolved effortlessly.

Very good product and customer service. Thanks

The ARBUSA service was great. Ordering was easy. The bumper shipped the next day and arrived in about 3 days.

Make your price point a bit more competitive and sales will rise.

Thanks to the arb family big fan of they product definitely will keep buying stuff from them

I just had a fix under warranty, and had zero problems with it. Appreciate the after purchase support!

ARB kept their word and replaced a leaking shock within warranty. Once I found the US company, the return was fairly easy

Great customer service and product support

I’ve been trying to get info on the Ascent canopy for months and had zero luck. I went through the closest dealer and nobody there had any information. I even tried to go through ARB direct, but never got a response. It’s a shame because is looks like a really nice canopy, but if I can’t even get a few questions answered that tells me a lot about the customer service. I will be looking elsewhere for a truck topper.