Refreshingly Honest

Great product so far!

I had the whole house carbon filter installed (CF1) installed on April 18 and it has been running now for 6 weeks and has been going very well. Starting day 1 the water tasted better and everything has been great.

Poor communication on what was needed for installation. Sent to wrong address. Second unit sent and having to hassle with the logistics. Not the same unit purchased 6 years prior, i. e. some parts were included that were not when second unit purchased.

its better than nothing at all, we still have a slight odor to our water with minimal notice in change to water quality.

My iron system is discharging debris into my home water. I called and was promised replacement parts. Called again… “it’ll ship in 2 days”. A few days later, called again “it’ll ship in a few days”. A few days later “it’ll ship by June 3”. I started googling if this is normal or new, and what I’m finding online is this is a known tactic. Whether there is a true back order or not I feel like I’m being lied to. This can be fixed with an immediate, expedited shipment of the replacement parts that were promised.

Really nice system. Gets the job done and was easy to install.

Great customer service and I was on a plane so the chat was helpful. Thanks.

All my clients are very happy with these filters

Great tasting water and easy to maintain.

Ordered the SS1 unit. Received it in a timely manner. Easy to pipe in. Bought this to replace a leased unit. Very happy with it.

I absolutely Love my whole house water filtration system! It's the best investment I've made on my home!

Installed but not used yet

Problem with future soft tank. Golden, yellow, amber slimy residue escapes from the tank and cripples the whole 2 story water pine system, faucets, showers, tubs, washer etc…. Per Gabriela, Springwell Water has problem with the fulfillment process such as future soft tank was shipped with cover instead of head and future soft resin should be white instead of gold etc… Management should look into this and take actions before it becomes uncontrollable.

Water is clear, feels fresh. Happy with it so far!

Moved to Orange county and I realized the water quality was so bad due to found out my hair was dry and very dead. After the equipment was installed, My hair right now is so silky.

So far so good. The only issue I have is that it seems like there's still streaks or sediment on my shower doors. Been using it now for over a month and not sure if I see or feel any difference on my skin.

It has been 1 month since it was installed and we haven’t seen a single improvement in our water quality.

I did the install myself, and I’m not a plumber. Everything works great and water has greatly improved.

This is the second unit I purchased and a totally different experience. The unit was sent to the wrong address after many confirmations. There were parts (hoses) not included that were part of my first purchase. When asked about what else was needed to make the purchase complete, I was told I had everything I needed. Both the shipment to the wrong address and missing parts caused extensive delays in the installation. Very disappointed in the communication and follow through this time and not making it right.