Great customer service

Exceptional performance and service!

Purchased the water filter as well as the water softner product in July 2026. I love it so far! I hired the installation. This is the fourth system exactly like mine that he has installed. He likes the system and has one himself! The water is very soft and I love how it feels on my skin. I would recommend this product.

I had two plumbers help me because they were here for another job. The dirty old water exploded across the room and they needed a bunch of towels to clean themselves and the room. I'm glad I didn't do it myself but I'm not sure that I'll have plumbers available next year.

We are pleased with our new filter and softener system and look forward to seeing the benefits. Our faucets and shower heads were crusting over, and we were concerned about chlorine and pond smells.

It seems to be working great.

We love our under the sink RO water system.

The system I bought, CW3 (?) is not working as advertised! The middle filter arrived broken and I had to buy a new set of 3 filters and install them. Currently, the dishes and glasses have water spots and white material is forming on faucets. Can you tell me what can be done to remove water spots from dishes and glasses and what to do to remove white, dusty buildup on faucets? I spent a lot of money on this Springwell system and I need to know what to do to get it working better If it doesn’t work I will need a full refund as it’s just 4 months old and will start the legal process to get this refund. Please help me to get the system to work as it should

Mason Eckley as well as the techs were able to answer every question I had (and believe me, I asked every possible question) when choosing the appropriate water filter system with water softener for our home, including questions about how the hardness of our water and the clay soil in our area would affect our decision. In addition the techs helped me with the set up of the water softener as well as understanding the maintenance thereof. I am so pleased with our system, and I commend you on all the lovely people that I worked with at Springwell. In addition, I decided not to install the Moen Flo, and the return was seamless!!!

Very happy with my springwell

Very good products and customer service. We have a full-home filter system that clears all chlorine that my wife is allergic to!

Thank you

Excellent product. Install and enjoy. Very happy we made the investment.

The whole experience was pleasant, easy and professional!

Ordered whole house, filtering system, including the salt, free softening filter. The components were easy to select and order and a current sale helped to keep the price down a bit. The equipment took some time to arrive, perhaps three weeks or so. The quality of the equipment was very good and went together easily and without surprises. We currently enjoy the taste of our water and have combined it with a reverse osmosis filter from a separate company under the sink for cooking and other super-filtered applications.

Although late shipment, it is a great product

so far so good

Haven't installed the system yet, but there seems to be a lack of coordination amongst order intake and fulfillment teams. My order was on hold for almost 2 months. Multiple calls and every person gave me a different reason. Sarah Kupra was supposed to add some discounts and potential compensation and give me a call back and she never did. All my items were shipped to the billing address instead of the shipping address. I had to call in once I noticed this on the tracking number to update the shipment, even though the team at springwell redirected it, the shipment ended up being split amongst the two addresses. This is a very elementary mistake that almost no company ever makes. I purchased the system considering the warranty etc. But it I ever need to use the warranty, I do not feel confident that this incompetent team will honor it. I would not recommend this company to anyone.

I’m very happy with my system! I just changed the filter for the first time and it was really easy ti accomplish!!

Much lower water pressure!!!!!