Would not get it again. SpringWell sent over the wrong unit and there was no response from them when contacted.

Installation instruction in writing and video are out of date (they did not match what I purchased) and they lacked detail. Customer service person even commented to me "half the time plumbers install the system wrong. " That was very costly to me. Also the water quality is still not as good as the antiquated sand filter I replaced.

Excellent product.

Awesome

Taste is so much better.

I still have an issue with rust.

Ordered the Well Water Filter and Salt Based Water Softener system for our home on April 24, 2026. Order was originally scheduled to ship the week of May 11th. We received an email stating that there was a delay in shipping and that our order was not going to ship as stated. Ok, I understand issues arise unexpectedly. Received a second email on May 22nd stating they were still experiencing delays but that our order is scheduled to ship by June 1st. No information regarding the status of our order, so on June 4th, I emailed the sales rep. requesting an update. His reply was that they have run into a big shipping delay. He stated that he has escalated the issue and that they would be shipping next week (week of June 8th). Again, I understand and it seemed like we would be getting our system very soon. I was wrong! We didn’t get any information regarding our order so at the end of the week, on June 12th, I called SpringWell and spoke to one of the sales reps. He apologized and offered $109 refund on our order for the delays. He said that he would have our sales rep call us, which never happened. It has now been exactly 2 months since our order was placed and still no firm confirmation on when we will be receiving or system. I will be cancelling my order and taking my business else where If you decide to purchase from SpringWell, don’t believe anything they say and only believe that you are getting what you paid for once it shows up at your address.

Good service, good products

Wouldn't return my email requesting a partial refund

Easy install. We have very high iron where just filtering alone was not enough. We still have some iron but it is significantly less and no longer staining bathtubs or toilets.

We love it so much I just ordered another one for our Lake House in Michigan. The staff is fantastic with excellent customer service.

Every thing was great

Great system easy to install. . tasted the difference immediately.

bad.

We purchased the combination softener and filter Our water is awesome!

Great customer service, they answered any and all questions that I had. Shipping was very timely and everything arrived as promised, installation was straightforward and easy with the videos and instructions.

Pleased

Problem has not be resolved yet after one month.

Very pleased with the whole house system, great improvement noticed right away

The TDS IS STILL HIGH. . . OVER 160. . . EXPENSIVE SYSTEM . . .