I recently had the opportunity to visit the Castlegar location with my sister, to correct what we thought was a major plumbing concern. We had the opportunity to work with one of your sales staff (Leah). Leah listened to our concerns and quickly offered a solution to correct our problem. Its a great pleasure to do business with a sales persons that listens and knows the products they sell. Great Job Leah

Show rooms not very good for technical info and help. Delivery left order on front walk wrapped in plastic. For ordering and availability the online reps were very helpful

Good service and I received the order promptly.

We recently completed bathroom renovations and chose Duncan Splashes for our vanities, faucets, mirrors and hardware. The store offers a well appointed showroom, great product choices at competitive prices and helpful, knowledgable staff. We worked with Angie Friesen and she was excellent throughout; knowledgeable, helpful and always willing to “go the extra mile” to ensure our experience was a good one. Splashes met our needs on every level. A great experience!

Customer service and engagement throughout my bathroom renovation process was “top-notch. ” Angie Friesen was always pleasant and welcoming. Her considerable product knowledge was extremely helpful in the decision-making process and she always took whatever time was required to make sure that I was informed of all available options with no sales pressure whatsoever. It was an amazingly smooth and stress-free experience.

Excellent product and shipping

Thank you!

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great service, thank you

Quick responses and shipping

Although the toilet pieces came on a pallet, and the driver could not get it close to my suite, he was still helpful in putting it where I could deal with it after he left. There was no possibility of damage, given how carefully the items were packed. I intend to paint and use the rectangular pallet for something creative, but at this time it is being a shelf on my deck. Maybe attach a flip-up table for outdoor dining? Feedback on Website: The descriptions could be better on the myriad of items available. Without salespeople to help, I would not have been able to decipher which toto toilet to choose. . . maybe a flow chart, with yes and no options?

Just wish it had been clearer that I needed to sign on delivery. Other than that, great experience

Great service

Great product. Helpful online service and the customer representative was able to make the check out and pick up process very smooth. The toilet itself is great. Easy to clean. Efficient and a great upgrade.

Smooth transaction. No issues. Great customer service. RecommendedA+

Easy ordering and fast shipping Really happy with the Washlet

Ordering was easy. Product was not in stock and had to be brought in from the manufacture. Online assistance was great to deal with once you figured out the email format.

Fast shipping

good

Excellent