one of our knives broke after I dropped it blade down - Shun replaced it immediately and was very easy to work with.

Quick, simple and inexpensive to deal with. Almost as pleasant as actually using the knife! 😛

Very satisfied with the quality of sharpening done on my two knives

Super sharp knives. Returned our knives to work like new in a super quick timeframe.

I sent the Shun knives I purchased from Williams Sonoma in for sharpening and when I tell you these are sharp, I cannot stress this enough. I was so excited to finally have my knives back and must have opened the box too fast and the knives got upset… so they cut me. I carefully took off the protective sheath they were shipped in and they must have been angry… so they cut me. I hung them on the magnetic block, but they must have been displeased with their placement… so they cut me. A few days later after all the bleeding stopped I decided to cook my first meal with them. Well, they must not have been happy with my meal choice so… they cut me. After dinner, we ate and I was cleaning up. I made sure to clean and dry my knives, but it must not have been good enough, so they cut me. I was afraid to use them the next day so I used my really dull drawer knives. That was my mistake! The Shun knives were really angry… and cut me, and then when I glanced at them hanging so beautifully in my wall. . they cut me again. As I’m writing this I am fearful for my life. The knives were expertly sharpened, but at what cost? They were quickly and carefully return shipped to me, but perhaps I’m not worthy? I loved and still love these knives… but let me tell you. They will cut you.

The whole process was easy. The results are amazing!!

I love the fact that I can get “free” sharpening from Shun but it does cost $15 for shipping and as a chef the 3 weeks turn around time is long.

The best overall

Excellent product and service.

Shun was great with returning my knives better than when I sent them.

Good

Great job on getting my knives back to original sharpness.

Thank you for fixing my favorite knife! :)

I absolutely love my Shun Classic set. They work really well for all occasions. Even my kids who are now teenagers are using them without fear and moderate expertise. They have the look I like and perform better than expected.

The knives are like new. I had to wait, but it’s worth it.

Overall great. I love getting my knives sharpened but this time they didn’t come back so sharp

Knives were razor sharp when returned. The turnaround was quick. Thank you!!!

great customer service

My knives had become very dull. Shun made them perfect again. Paperwork was easy and shipping a breeze. No need to look anywhere else

Thank you!