Service after purchase was great. Item got damaged with use but the service team helped me ship it to get it repaired. Will do business again.

Thrilled with the restoration service of my Shun knives! When I initially sent them in, I had serious doubts about whether they could be brought back to life, but I’m delighted to say they were returned in pristine condition, looking and performing exactly as they did when I first purchased them. The entire process took approximately three weeks from shipping to delivery, which I felt was reasonable. Thank you for giving my Shun knives a second life!​​​​​​​​​​​​​​​​

Sharpening was terrific and the knives came back quicker than I had expected.

A great experience with this warranty claim. Thank you for the excellent customer service.

worth the price, really good knife and it is so pretty!

A day without my knives felt like a lifetime, but getting them back so shiny and sharp and was worth the wait!

What a gift these Shun knives have been in our lives. Thank you for the quality and craftsmanship you have invested in your tools.

good service. fair shipping and packaging cost.

Great customer service

Love the knife

Aside from shipping inconvenience, a prompt and professional turnaround was had and appreciated.

Very professional and helpful. 😊

Love my knife and sharpening warranty makes me know I’ll be able to keep it in working condition for years to come.

Great products. I wish the shipping was faster or there was an in person option for knife sharpening.

Sharpening services requested. Sharpening services provided. Excellent results. Super sharp now. It’s back to the kitchen now.

The best knives out there!

We have had our Shun knife set for many years, and SO appreciate the free sharpening service. We know our knives are in good hands during the entire process, which is efficient and reliable. Thank you to the service and warranty folks!

Shun did an amazing job repairing my Kramer utility knife. The blade had chipped and Shun repaired it under warranty. , The knife looks great and cuts great, and they did the repair quickly. They stand behind their products!

Not the cheapest knife but well worth every penny. Shipping was quick and packaged very well.

Despite the Kai corporation doing business with companies like Macy’s, I had a positive experience with Shun Cutlery and found the shipping reasonable, the product quality was great, and the cost was great.