Arrived in good time. Easy to assemble.

I love that Sabai builds their sofas here in the US, along without the use of toxins and chemicals.

Matches perfect with the loveseat

Very courteous service, worked with us when we moved to Canada. Appreciate you guys!

I misread a tracking information and contacted the team for help. They were incredibly responsive and helpful.

Minus a star purely for the lack of our free yellow pillows we ordered.

Great - shipping was a bit of a mess but that was FedEx's problem, not yours. And it still arrived "on time"! Customer support has been beyond stellar this whole time. I'll absolutely be recommending them to friends and family.

No problems

Excellent customer service!!

Fantastic all the way around!

Amazing service, questions answered, good packaging! Shipping was a reasonable wait, given it was only made once I placed my order.

what a slip cover

Easy to order. Shipped after a month and well packaged. No big issues with unpacking- concerned briefly the fabric got damaged but it was just a marking within the velvet. Not too bad getting together- you definitely need 2 ppl.

Very responsive. However the shipping experience could be improved.

Great service, fast shipping, easy assembly, functional design.

Shipping process was easy, during the time frame expected, and I loved that the shipping materials were all plastic free. Set up was easy and the couch is great.

Ultimately I am mostly content with my purchase but would likely not buy anything else from Sabai, nor recommend it to others. For the $2000-3000 price range I feel that there are better options out there that are already assembled, have better customer service/customer experience, better delivery options, and equal or better quality. Some Issues I had with Sabai: 1) Quality and Assembly - While I deeply appreciate the sustainable practices and materials, the couch did have some quality issues that were noticeable while assembling the couch. Examples - staples and metal pieces exposed on the interior of the couch, misaligned holes for screws and a hole that completely stripped the screw. At the $2500 price point, I would expect not see these quality issues. I would also expect to see white glove delivery/assembly options (even if that cost extra) as is consistent with competitor/similar brands. 2) Customer Service and Delivery - I had to wait over 8 weeks to get the couch delivered. Throughout that time I received very little updates except for one very vague “Your couch is coming soon” (Which still took another 2+ weeks). I finally received a notice that the couch was shipped less than 24 hours before its estimated arrival. I would have liked to see more transparency/lead time and ability to schedule the delivery.

love packaging being super minimal, just the actual pieces in each box and not ton of stuffing or other random materials that would just get thrown away.

Uncomfortable

Great communication about shipping. Product is exactly as described on the website. Assembly for the club chair was less than 45 minutes.