comfy and beautiful! Took a really long time to receive (expected, since made to order). A pain to assemble solo, but I made it work. I love that I can sit in it and still have my legs propped out straight but some people may hate that. It’s a 50/50 on if you need an ottoman or not; I decided I didn’t need one and cancelled mine.

Couch came in 10 boxes. Customer service is super responsive!

Beautiful and so comfortable. Easy to assemble. Love the fabric

Staff at Sabai is great

The customer service is stellar!

Customer service was fast and accommodating and I had no issues with shipping / delivery / setup.

Everything went great! Came exactly when they said it would. I got impatient at first when they said it would take a few weeks, but when I called for an update, they were prompt and told me exactly when to expect it.

Had annoying shipping issues. Love the color, and the firmness of the cushions and seats. However, the seating is way too shallow, to the point of being uncomfortable.

Great service. Love being able to replace all aspects of our couches. Made first purchase in 2021 and now am able to do a few cushion upgrades, and possible footing upgrades to modernize the design. Will continue purchasing from Sabai

Box arrived a bit damaged, but no damage to essential storage bench.

Lovely pieces and I would have given 5 stars if the chair brackets had slid together without such difficulty.

Great

I appreciated that the Sabai team was very helpful and communicative about the shipping time of the slipcovers. Overall, great and friendly customer service!

Great communication with company

I was looking to buy one of Sabai's "used" sofas, and it worked out perfectly that someone had bought a sofa that wasn't the color they wanted for their space. It was exactly what I wanted! Customer service was very helpful in arranging my order and checking on delivery. Truly excellent service!

I’ve always dreamt that my first “big adult” couch would be a sectional, in a velvety earthy green color, and as comfy as a cloud, and this loveseat sectional from Sabai is IT! I spent hourssss researching and felt overwhelmed by the options, but Sabai stood out to me bc I really wanted furniture that is as kind to the earth and sustainable as possible, and one I can repair / build on in the future. I’m glad I took the plunge (during a holiday sale), and I’m also glad to support a BIPOC / woman owned business! The customer team is also super responsive and helpful over email. I received ~6/7 (plastic free!!) boxes about 2 months after I made the buy, and my friend and I lugged it up to my 3rd floor apartment. Installation was a lil hard, but mainly bc of the heavy back piece that required two people to slot into place (and I was a sleepy gal with adhd)! Everything past that was a breeze. My dog helped by exploring the giant boxes, and sniffing and testing the cushions :) I’ve had it for about 3 months now, and I’m so in love with it. It truly makes my first adult home feel like mine — a cozy haven where I can curl up with my pup, read, watch TV, occasionally doomscroll, nap, and find moments of rest and restoration in a rather stressful world atm. The cushions are generous and plush, the velvet easy to wipe, de-dust and vacuum (has withstood my pup digging into it!), and the amber and mustard pillows add such a cute colorful pop!! I’m hoping in the future that there may be other options for fabric covers, including natural materials like cotton, since I know the velvet is still polyester/plastic (but recycled and so very soft, so 10/10!) In case you can’t tell, I’m thoroughly obsessed w my new loveseat and Sabai has definitely made a place in my home! If you’re researching, I highly recommend and wishing you many cozy moments!

The ship time was longer than expected. This was due to the time of year, Christmas & the closing of the factory for the holidays. My suggestion would be to post this on your website & adjust the shipping dates accordingly.

Helpful customer service, fast delivery

Great communication when I have had questions. I like that it is a smaller company I’m buying from.

These people are wonderful, responsive, best customer service I've had in as long as I can remember.