Customer service was absolutely excellent. The process was so easy and I really appreciate the delivery and sustainable packaging!

We needed a sofa in our basement but with quite a few conditions that I wanted met. My checklist: Modular so it could fit downstairs Chaise with flipping sides optional Decent quality but not too expensive (did NOT want amazon but knew 5k for a basement sofa was too much, west elm and joybird etc were too expensive for mediocre reviews, etc) Small enough to fit the space Dark Green velvet Bench cushion I knew this was a LOT to ask for and I clicked on a lot of ads, read a lot of opinions, and couldn’t believe it when I stumbled on Sabai and it checked every single box. After a lot of thinking on it (and looking for additional options just to make sure), we pulled the trigger on the essential chaise with an ottoman. It came fairly quickly in manageable boxes (some were heavy, but I got them in myself, as a fit 5’6” woman). Setup was great, esp the ratchet Allen wrench. The videos made it really clear. The color is beautiful, the cushions are firm but supportive, and I’m really really pleased with the quality for the price point. We’ve had it for several weeks at this point and have been able to test it out. The cushions have kept their shape and the fabric is beautiful, and I’m really really pleased with this purchase. Thanks Sabai!

Fast and responsive customer service that answered all of my questions

We really love our new beautiful green sofa! It is super soft, but firm to sit on. Our cat doesn't even scratch it--something about the velvety texture. We really appreciate the environmental responsibility of Sabai, especially the way the sofa arrived, on time, in completely eco-friendly packaging (no plastic at all!). It was easy to assemble and feels like it will last a long time.

Some minor issues that were resolved in a satisfactory manner.

Faster shipping than I thought. Thanks!

Professional service from ordering to delivery. Excellent communication.

High quality couch and excellent customer service

I LOVE this couch! Assembly instructions were clear, and I was able to fully assemble it by myself. When the boxes first arrived, I realized I was missing a piece, but customer support was amazing—I reached out and they immediately sent the missing component via rush shipping, and even followed up to make sure it had arrived. The color is beautiful, and the recycled velvet is fairly stain- and dust-resistant.

Fantastic! Love it. Get great compliments about it. So comfy. So easy to put together. I am definitely going to be purchasing more pieces.

Great communication and easy process to order.

Love it! It makes the perfect reading chair. It is so soft and comfortable and looks amazing. I have gotten many compliments about it. My only issue is the wood legs were a bit darker in color than I expected and I wish I had gone for the lighter wood.

It would I be good to know that packages may ship via 2 different carriers. I received all but the larger one in the morning and thought the shipment was incomplete. Then the large package arrived via a moving truck

👍

Some of, if not the, absolute best customer service I have ever encountered.

Everything was fine.

It took awhile to receive, integrity takes time. Easy and fun to assemble. Had a problem w cushions sliding forward. Took one email and 5 minutes to correct. Wish everything in my life was this satisfactory.

I’m quite conflicted. It’s a beautiful table, it’s just very hard to take care of. We have children and we love to host and this table has to be taken care of and watched with care because it gets water marks within seconds and scratches very easily. Sometimes, that is the price of beauty because it really is a beautiful piece of furniture. The legs are quite difficult to align. After many tries they are still a bit wobbly and go lopsided very often.

Love their products, great packaging, fast delivery.

No issues with Sabai Design as far as my order and shipping.