The tean was helpful and took care of my two issues to my satisfaction

Good Customer Service

I am a newbie to smoking but this thing is the berries. I am learning but I feel that I can be a pro in the near future.

Getting a bag of pellets was very easy and the staff was helpful! I bought min on site :)

so far our experience has been really good. There was an issue with the grill at the beginning and it was taken care of quickly and satisfaction

The ordering process was relatively easy, and the shipping was quick. I received my item arrived as described and was very easy to install.

None

Great product

Best grill on the market!!

Recteq is easy to deal with

Superior pellets fast shipping

I have used a Reteq grill for years, so I decided to upgrade to a larger grill. By the way the resale value of my old grill was easy and sold for more that I thought. There is no comparison to the quality, look and feel to these stainless-steel grills. There was a little bit of tweaking that needed to be done to my new grill. Customer support was very professional and knowledgeable. Warranty was no hassle and quick to respond. It was a pleasure to speak with them and the time and patience they took with my problem. The grill works perfectly, and everyone that comes over commits on the grills style. Looks like I am a customer for life.

Recteq ROCKS!!!

Hi

Absolutely the best! The grills are made by craftsman the service and follow through is the model for customer satisfaction and service! Staff is knowledgeable and professional! The grill can cook literally anything, temperature control is precise. I am a proud owner!

Best customer service Great product

Pellets delivered quickly and in one piece.

Just replaced my 20 year old Traegar with the Dual Fire and just "WOW"! The build quality is what swayed me on the purchase but the ability to have a "hot" side and a "smoke" side is a game changer. I am only 3 cooks in but the results have been exceptional and absolutely no regrets on the purchase. I use my grills quite a bit (as in weekly) so I am expecting great results going forward. This is a great supplement to my stick burner that I use for my special cooks and I expect to upgrade my rating of the Dual Fire to a 5. Only reason for a 4 is the lack of a probe access port on the right hand side of the cooker.

This is my second Recteq. My other one lasted 8 years with no problems at all. The salty environment on the coast finally took it from me. No complaints. These things are built to last and work flawlessly! Customer for life. And the service after the sale is unbelievable. I called in for a minor issue at 8 PM and one of the owners answered the phone. You will never Find service like that anywhere else. Thanks recteq!!

I had an older RecTec and my front shelf had a broken pin that holds it up. I actually called to buy a new shelf but the Agent said they had replacement parts and they would send them right away. I received the parts a few days later and my front tray work great again. Great customer service! And I now have a second RecTec grill that I purchased a couple weeks. Very happy with it as well. Thanks