After buying our BYB1200 last summer, I fell in love with the Recreq brand. It’s an easy product to use, holds temps well and the customer service is top notch!

Great company to deal with

Had an issue with a bolt during assembly. Contacted recteq and with in a few days they sent me a whole new bolt kit for my pit no questions asked. Been a customer to them since 2019 and will continue.

Great grill. Holds temp and puts off a lot of smoke

I have to give credit where it is due. I always worry about products getting damaged in shipping. The packaging for my Backyard Beast was the best I have ever seen. There was a lot of planning and effort put into the material and how it was packaged. Probably the thickest cardboard I have ever seen was used. It was very easy to unpack and the setup was almost perfectly simple. I have used it about 10 time in the last month and it has worked flawlessly. I had a prior smoker for many years and just got tired of chasing the temperature all the time. It has taken the stress out of long smokes. The only reason I rated is a 4 instead of a 5 was two minor things. During the assembly of putting the aluminum handles (Horns) on the led one of the screws seized up and wasn't able to be tightened or loosen. The second screw holds the handle firmly and it is not really a problem. Stainless steel screw into the aluminum (handle / horn) is a mismatch of material. This mismatch would be aided by a touch of anti-seize grease to be applied to the screws before inserting. The other minor annoyance is the choice of the plug size for the temperature probes. It is non-standard 5. 4mm. Pretty most all probes on the market are the standard 3. 4mm audio jack size. This choice of connector is additionally annoying as replacement probes do not seem to be offered on the Recteq website. The above item are small nit picks that over all do not detract much from the over all smoker. Even knowing this I would make this purchase again. Hopefully Recteq will rectify these items and make their product even better.

Great overall, I was a little disappointed on how some build quality issues were not addressed. The shipping was very quick and the smoker works well. The has been easy to learn and use.

Rocked it

Everything came as expected. I’m still waiting on my lid for the back of the grill. It was damaged when it was delivered.

I was unhappy with my PitBoss Smoker and was told I needed to get a “real smoker”. So after researching I came across the Recteq Duelfire 1200 and purchased it. Setup was easy and the burnin went smooth. I have used it every day this past week and EVERYTHING has come out perfect. I’m looking forward to this summer smoking/grilling everything.

Best I've ever owned

Fantastic grills, maintain heat far better than competition and are built to last! We have the big boy for briskets and smaller 380 deluxe for daily meals on the fly! Thanks for making quality grills!

Other than Estes, all is good

Fast and easy transaction.

Just like described and on time

The name is perfect, because this thing is a beast! Well-made and runs like a champ. Switched from a Traeger to this and never going back.

This is the first time that everything went great, I’ve purchased the competition in the past and decided I would never do that again until now. Great experience and great product.

Easy to deal with and website is user friendly

Fantastic!

Service was great, received sooner than expected. Wasn’t impressed with where the delivery driver dropped my grill but everything else was great

Thanks for getting the pellets so quickly. They’re the best I’ve been using them since 2019.