Rachio ordering system was quick to do (very easy) to order products.

Excellent product. Works flawlessly.

Easy buying experience. Product works as intended but it would be nice if it worked with the newer wi fi frequencies as it was difficult to connect to google mesh routers.

Good

If they made a whole house system for outlets, I would be buying it.

Great

I purchased a Rachio 3 Smart Sprinkler Controller to replace my current Hunter X2 with WiFi/Bluetooth, which had honestly been glitchy beyond belief. However, when I reached out to my sprinkler service company about swapping out the old Hunter system for the new Rachio, they offered me a free upgrade to a Hunter Pro-HC system instead. So while I was genuinely excited about the Rachio after reading so many excellent reviews, I ultimately decided to save the money and take the installer up on the offer. That said, I still wanted to leave a positive review for Rachio Support because they were fantastic to work with. They responded quickly, were professional and helpful, and since I hadn’t even opened the box yet, they immediately sent me a free return shipping label and processed a full refund with zero hassle. Honestly, the entire process was much smoother and easier than I expected. Great customer service all around. Thanks again, Rachio team!

Our 4th Rachio purchase, great company

Impossible to set up unless WiFi is 2. 4ghz. No way to convert, apparently no way to upgrade so product will be what? Trash in a year or two??? Very frustrating.

Great

We haven’t used our sprinkler system for two years and are going to start using it this summer. I’m not sure what kind of app the developer made—maybe a high school student—but it is absolutely not user-friendly. The person who did some work on the broken sprinkler had to manually set everything every time he tested and fixed it because he said he couldn’t do it with the phone I gave him. Installing a new controller from another company would cost $220, so I am considering getting a different one. I guess good reviews were added internally by the company, not by real users.

Rachio Smart Hose Timer is awesome! Since they added the ability to use more than 1 valve at a time it is now the garden star. I use 1 valve as a primary valve at the house and run a 200ft hose to the garden where I have 3 "zone" valves. That way I do not have to run 3 hoses to the garden and I don't need to leave the primary 200ft hose under pressure when it is not in use. I never have a problem with wireless range and they always water on time.

The unit came quickly and the website pointed me to a rebate from my water district. So that was cool. The initial setup was a little convoluted, but we got there in the end.

Fast service! Excellent product!!!!

All is good

Great product which was easy to install. I would buy another rachio without hesitation.

It took me an hour to make an online return.

Consistent watering even when away from home.

manufactured issue with original model - 5 years old. Forced to replace with new model - but same model number. There was no reason for replacement, could have been readily resolved if firmware/software was serviceable. very weak.

Great prtection