Stinky pillows and crotchety support
Our pillows smelled bad when we opened them - very bad. We assumed they were maybe "de-gassing"?? Left them in an open/dry space for a week and they still reeked. So then we decided to run them in a delicate dryer cycle for a couple hours after removing the covers and unzipping them. They continued their stinkiness after that. So now 10 days after that we left out in a dry open area they still stink. Tried the ChatBot with no success as to how to de-stench them, then received admittedly prompt but unexpected email and phone calls from a customer service agent who, once we called back, was giving off perturbed vibes that we didn't see her emails or accept her 800 number calls (does anyone answer those still?). She said it usually took a couple weeks for the smell to go away and first suggested we just go ahead and file a warranty claim, then wanted to transfer me to a manager when I told her I really just wanted her to support my efforts to actually KEEP the pillows. She then actually began a halfhearted attempt to support us and suggested we wash the external part of the pillow, which we are now doing. We'll see, and I don't really leave reviews so no way I'm wating on the washing machine cycle to see if that worked - sorry. This review will hopefully help someone else to realize these pillows will definitely emanate some smelliness when you get them so don't be surprised. Also don't expect a "thanks for being a customer" attitude from the support bot/human - that apparently also went away with trust in 800 number calls. Crotchety is a word I've never said or written until now.
