Chair arrived with one of the shoulder airbags not working. This was on 05/28/25? It is currently 06/16/25, and I still am waiting for the repair to be completed after support was contacted. . . .

I wish I had white gloves service because it is so havey

Shipping was great and faster than expected.

Top quality chair. Very powerful. I love it.

Excellent work

Shipping and customer service excellent.

Good!!

Great products!!

Would recommend people to order from osaki

Delivery was nice and the two men took care of the car while bringing it inside to where I wanted it placed.

On time delivery

They were very helpful with getting my order cancelled with place we org ordered. , They were out of stock so ordered new chair directly threw Osaki still free shipping and also saved on tax.

The shipping was much faster than I anticipated, I ordered the chair in November expecting a longer delivery times due to the holidays. We ended up receiving the chair within a couple weeks. . which meant my wife got her Christmas present early, which is cool with me… all in all great shipping time, and chair arrived in good new condition.

Very quick and smooth operation, and I was satisfied with the product quality.

Chair is great. White Glove delivery service was pretty disappointing.

We received our chair right before Thanksgiving, and 15 out of 15 of our children and grandchildren ages 18 - 45 kept sneaking off for a quick message. We would recommend buying this model, you get the best of everything.

Best product in my opinion. This is my second Osaki message chair.

Nice chair just needs more heat

Efficient move and set up. It would have been nice if someone could have demonstrated basic use.

Everything was great.