I ordered a firm Hybrid Plus orthopaedic mattress. The mattress was fine but unfortunately it was not a good choice for our circumstances. It was nothing to do with the mattress itself, but it was our own personal circumstances. It was the first time we have chosen a firm mattress but unfortunately we couldn't sleep on it. Therefore we had to return it. The company had no hesitation, they only requested photos of the mattress and the reason we were returning.

Great mattress has helped my neck feel much better in the mornings,thanks regards Michael

Great sleep

Excellent mattress at a reasonable price

I have given this only 3 stars because of the nature of the instructions- I bought a single bed and the instructions suggested there were two parts missing ( 7 and 8) . It turns out that the instructions are for both single and double bed and the single bed does not require these parts . It would have saved a few stressful days and email traffic if that was clear on the instructions. The bed itself is lovely and yes you do need a mallet and a board to make assembly easy. Hope this review helps other single bed buyers and Origin to change its instructions!

Service is good.

Lovely, firm comfortable mattress. Best sleep ever!

I ordered 'specific day delivery' for 6th May. Now in my mind specific means just that - we will deliver on 6th May, not we will begin to think about maybe delivering your order round about that time. Having arranged to be home on the 6th, and having heard nothing, I contacted you on 5th May. I was not impressed to be told 'We would like to note that for the postcode TA11 6HG, our courier has restricted coverage in the area, which may be affecting the delivery timeline'. Well, so what? That's your problem not mine, and it's Somerset not the Outer Hebrides. Contact with the carrier was fine, they delivered on the 7th and did the job satisfactorily. But promising what you can't deliver ie specific day delivery - and then giving the impression you don't really care - is really quite poor. For this reason, and not having tried the mattress yet, I'd be less likely to recommend Origin to others.

Delivered as promised. Unpacked and unrolls easily. Very comfortable mattress, we're really happy with it

Mattress is nice but may be it is not suitable for my siatic back pain.

Soooo comfortable. The height is great at 31cm deep. Very easy to purchase, delivery was great and setting up no problem. So far, really impressed.

I did expect the bed on a wednesday it arrived on Thursday but delivery men were very good.

I have been sleeping better since having the origin mattress

Still in the first month, was different at first but now getting used to it. So far so good

This mattress is so comfortable. Lovely soft pillow top with nice medium firm support underneath. Weight a tonne (and it’s very deep) but getting a very goods night sleep.

What a fantastic comfortable mattress. Wish I had bought one sooner.

Mattress came really quickly after ordering, delivery guys carried it into the bedroom for me, I live in a bungalow, it was easy to get unwrapped and on the bed , it was vacuum sealed but soon came up to normal size, a really deep mattress and nice and firm, very comfortable.

You were great your delivery company were rubbish I have spoken with you and you have given us a 5% compensation which is very good of you. This was not your fault though the box was wrecked and damaged they delivered it on the wrong day and the wrong time it was left outside for an hour and the driver was rude on the phone but the mattress is great.

best mattress for a while,so far ,so good

Excellent mattress so comfortable and excellent customer service even though it’s all through email