Good service and assistance by Anish

Good product , Great customer service by Anish 👍

Good product , Great customer service by Anish 👍

I had a bad experience with The Bed Company due to their poor customer service. I initially called into the store complain about a bed I purchased, and I was told to send an email. I promptly sent the email but never received a response. When I followed up with another store call in, I was reassured that they would contact the supplier on my behalf. Three weeks have passed, and I still haven’t heard anything. It feels like they’re only interested in getting me to spend more money in their store rather than helping address my issue. The lack of communication and resolution has been incredibly disappointing. I expected much better customer service and follow-through. Unfortunately, I won’t be returning to The Bed Company and wouldn’t recommend it to others based on this experience

Very nice place with good customer service and price. Anish is good staff

Hi , Neha was very helpful for us purchasing our new bed. We highly recommend her. Thank you.

Wanted to say a special thank you to harneet who worked patiently and tirelessly to find the right bed set and colour. She, managed to come up with a competitive price. I look forward to buy my spare room bed from nz bed company , you guys are all just wonderfully.

Had the best experience shopping for my teens bed yesterday. Making choices and shopping is very hard for this teen. But Gurpreet was incredible. She was so kind, never pushy or rushing us. Gurpreet gave us all the information we needed and left us to converse and make the choices for a custom bed. My teen is incredibly happy with the purchase, got everything she wanted, and cant wait for their new bed to arrive. Very reasonable prices too. Gurpreet is the reason we came back and purchased from this store. She made the process so simple. Would definitely recommend this store and Gurpreet to anyone looking for a bed. Thank you Gurpreet!

Ankita is absolutely awesome, highly recommend her service ❤️ Thank you so much Ankita for your service 😊

What an asset Seema is to NZ Bed Company! We were looking for beds for our two-year-old grandchildren and were wanting mattresses that would last them a number of years. After shopping around at a number of bed stores we spoke to Seema at NZ Beds, Rongotai store. Seema was extremely knowledgeable about the type of mattresses that were best for young children. We were very impressed with Seema’s knowledge and are confident that we have now purchased the best mattresses for our grandchildren. Seema was a delight to deal with and we would definitely shop at the store again.

Very happy with the service thanks to Ankita and with our new comfy Queen mattress.

Hi myself and my partner visited store in Pukekohe, we went into the store just to have a look, we saw a bed that was very inviting. With the support of Sione, who was very good to talk to support us with looking for the right bed. In the end we got a new bed and a beautiful cushion to. We had the bed delivered still getting used it a big high for a short people like me lol. We also ordered a headboard that we arrive in 2 weeks. Over all customer service excellent.

A very pleasant purchase experience this afternoon. With the help of the Northwood store manager, we found the most suitable bed. Thanks.

Neha and Rishav at the Northwood storewere very helpful and informative as I searched for a new mattress and as a result I have purchased one

Purchased in Ashburton. We were wanting a bed that would see us through our retirement, and so had the time to do our homework and look at all our options. Must say we weren't the easiest of customers as we did change our minds a bit. I was taken with them going to the trouble of putting Titanium in the springs which I thought may make it a bit lighter and possibly less prone to sagging over time. Not sure how much Titanium went in or its effect, but considered it worth a try for me. Certainly Titanium is not cheap or easy to work with, so trusted they knew what they are doing. They had one set up in the shop and so we thought they may have had stock in Auckland, but it must have had to be manufactured as it took a while to arrive. A comfortable bed & mattress, Quite firm, really good edge support, seems really good quality, Noticeably very very heavy when tucking the bedding in each day, something we hadn't considered, but we notice the bedding doesn't get out of shape like it did on our previous queen. Bed feels very high when sitting on it. The free pillows that Elizna gave us are exquisite, after my memory foam pillow. Also bought a new electric blanket from Australia, they have come a long way with 9 heat settings for your body and 9 heat settings for your feet and a timer, so you don't fall asleep with it on. Really pleased with our purchase, can see it lasting us well.

Our contact with Rishav at Northwood was very good. He was pleasant and very helpful and gave us a great deal

Anita was very friendly and knowleagable. She was patient and let us try multiple beds. The delivery was well within the period she estimated. Very happy

We are very happy with the service that we received from Mayank at NZ Beds. He was very helpful, knowledgeable, and friendly. He listened to our needs and preferences and helped us choose the perfect firm mattress and bed for us. He explained the features and benefits of each option and answered all our questions patiently. He also gave us a great deal and arranged for a quick delivery which exceeded our expectations. His advice, expert knowledge, and friendly 5-star customer service led us to buy a bed that's literally changed our lives. We are sleeping better than ever and waking up refreshed and energized. Thank you, Mayank, for making our mattress shopping experience a pleasant and satisfying one. You are the best! We will definitely recommend you and NZ Beds to our friends and family.

I had a great shopping experience @ NZ bed company @ Thorndon quay , Wellington outlet. Mayank gave me detailed review on each and every bed options available at the outlet. I almost spend an hour and I am so impressed the way Mayank helped me to finalise what’s good fit for me. I am, awaiting for Boxing Day to go back and buy my next bed . Mayank set a bench mark on best customer service and I would strongly recommend NZ bed company and Mayank for your next shopping. Thank you 🙏🏽🙂

Visited the Rongotai store , good quality beds bought 2 from there, excellent customer service as well . Thanks UJJWAL