Looking to replace my bed I ventured into the NZ Bed Company in Warkworth. The sales manager was very welcoming asking what type of bed and price range I was thinking of then proceeded to show me a number of beds to try out by lying down on them. He spent some time with me as I was the only customer in the store at that time. He was extremely pleasant and helpful and I appreciated his congeniality. I was wanting a King Double size bed but unfortunately the NZ Bed Company don’t make them so I had to go for a Queen size bed. However, buying a new bed is not necessarily as simple as it sounds. You go into a shop and there is a whole array of different beds. You are invited to lie down on one, then another followed by more. It can get a little confusing as you pretty much just lie on your back on each one for a few seconds. It’s a bit different than lying down to go to sleep tucked up in sheets etc. Then there’s the varying cost as well as your own budget not to mention the level of softness, medium or firm mattress styles - and they are all seemingly different depending on their brand name. Anyway, after trying out this bed then that one and the other one several times I made a choice and purchased the Classic Soft Set Queen bed. When it got delivered I tried my first night’s sleep on it only to find it to be very hard, like lying on a plank of wood even though I had placed a wool mattress topper and mattress protector on it. It didn’t seem to have the softer feeling I had on lying on the store model. I went back to the store and the manager said it can take 2-3 weeks to break it in and encouraged me to give it time. I am 74 years old and my bones aren’t as giving as they once were and I told him that I wouldn’t be able to sleep on it without incurring considerable discomfort and pain. I tried out the shop model again and thought it to be softer so we agreed that I swop the one I purchased for the store one. My old bed is a Sleepyhead Chiropractic Elite Sleeper Soft ...

We visited the Hamilton store and were lucky to work with an amazing salesperson called Aukita. She went out of her way to help us find exactly what we wanted, offering professional advice and service. We truly appreciated her honest and straightforward service. Highly recommend!

Thankyou for your excellent service, professionalism, and communication when we purchased a bed from you. Also thankyou to the delivery men for their help and politeness. We will certainly pass on our experience to others.

We had a very disappointing experience with NZ Bed, Moorhouse branch. On 12th October, we ordered a stocked bed set and made a partial payment of around $2,300. Due to an unexpected financial issue, we returned to the store on 14th October (just two days later) to cancel the order.  Shivanthi, a store staff member on duty at that time, kindly agreed to the cancellation, confirmed that no shipping or special arrangements had been made, and said the refund would be processed within 5 working days. She also took our account details for the refund. However, the following day, we received an email from Jimmy (the salesperson) repeatedly asking for the reason for cancellation, even though we had already explained it clearly to Shivanthi — it was due to a financial issue. Later, Ruhi, another store representative, emailed to say we would need to pay 20% of the cost, claiming it was a “change of mind. ”This was both unfair and unreasonable, as the product was in stock, and no delivery, freight, or custom order was involved. Even if it were considered a change of mind, charging 20% without any actual costs being incurred does not seem justified — especially since the cancellation was clearly due to financial reasons. It’s confusing and disappointing that one staff member confirmed the cancellation and refund without issue, while another later reversed that decision and demanded a 20% deduction. Such inconsistency within the same store shows a clear lack of communication and professionalism. Throughout this process, the staff requested that all communication be done by email, which made the process slower and more frustrating. The entire refund process took around a month, and we only received confirmation of the refund after mentioning that we would contact NZ Consumer Affairs. Ruhi’s email indicated they would process the payment only as an exception in this matter. Overall, the service was extremely disappointing. The staff were friendly and welcoming when we made the purc...

. . . excellent service. . . great deals. . .

SERVICE AMAZING

GREAT SERVICE, VERY GOOD PRICE

I purchased a bed from the Moorehouse Store and received friendly and excellent service and a great price. The bed will be perfect for my parent's bach. The only issue is that I have been trying to ring to change my delivery time and it is impossible to get through - very frustrating!

Went to buy a bed for my mum who is going into a rest home. Both ladies were patient and very helpful and caring. Got exactly a bed that mum wanted

Price was great, Great customer service 5 star

Friendly, great help, easy to decide on a new bed.

Good customer service, good welcoming

Buying a bed is never easy — especially for seniors like myself who live with ongoing back pain. It’s not just about comfort, but health and daily wellbeing. Ruhi, in particular, has been nothing short of exceptional. Ruhi's kindness, patience, and genuine concern made all the difference. She worked with me through the exchanges until we found the right solution — always calm, respectful, and accommodating. She never made me feel like a bother, even though this process must have tested her patience. It was clear to me that she cared not just about making a sale, but about ensuring that I was genuinely comfortable and satisfied. I come from an “old school” perspective — I believe in sorting things out directly, with mutual respect and integrity. That’s exactly what I found here. Despite the bumps along the way, we arrived at a fair and respectful resolution, and I hold nothing but gratitude for how things were handled. I am deeply sorry for any undue stress caused earlier, and I truly admire the grace and professionalism with which Ruhi managed it all. It’s rare these days to encounter a business that still values honesty, customer care, and doing right by people — especially when the customer is vulnerable. I am of senior age, and the physical and emotional toll of this situation was not insignificant. Yet Ruhi and her team stood by me until we got it right. I want nothing more than to see this business succeed and prosper. They deserve it — and more. I will be keeping them in my prayers moving forward. A special mention must go to Gagan and Jeet, who collected the bed base, Therapedic mattress, and headboard. They were courteous, careful, and efficient — a pleasure to deal with from start to finish. Gagan, who has been to my home before, is consistently professional and reliable, and Jeet was equally polite and helpful. The delivery team deserve genuine commendation and are a credit to the company. To anyone considering buying from NZ Bed Company — you can buy wit...

Fabulous service. Penny very helpful and Patient. Highly Recommend them. I was looking for Head Boards and felt there were a lot to choose from.

Great to deal with. Friendly service and easy communication.

Very friendly staff plus great price for spare room bed

GOOD SERVICE

Good friendly services

great service very helpful

Its good and the customer service are approachable they gave us really good discount.