customer service was very helpful in choosing the item I wanted

Great customer service, care and concern.

Evert thing went nicely.

I had never heard of Monument grills until I saw my neighbor’s, which was ten years old. I have never had one last that long so I decided to buy one for my son during Christmas. The grill arrived in time despite the crazy holiday season but the base was damaged in transit. I contacted Monument Grills and within seven days my son had a replacement. Customer service was top notch and I was truly impressed. My son and daughter-in-law love the grill. There is nothing bad I can say about the grill or company but I can say they are both fantastic and I couldn’t be happier with the purchase.

Love it!

All was good with the ordering part but I haven’t assembled yet as it was a Christmas gift.

Ordered party as a gift. They arrived and worked as they should have.

Process was easy and despite being Christmas, the grill shipped quickly and was received on time. But I can’t give a great because the grill was damaged in transit and because it was a gift, my son has to register the grill before they can process a claim. The grill was a gift for my son and before they can process anything I had to send the receipt which of course slows the process. My son sent in the information required and now just waiting on the process. Understand you can’t control shipping but maybe you can relook packaging so hopefully this won’t happen in the your future shipments. Hopefully the process is smooth and the damage piece (base) can be shipped out quickly so my son can use the grill. My neighbor has same grill, but earlier model, and they’ve been using it for over ten years. I was so impressed that they are still using it, because none of my past grills have lasted longer than three, and this was the main reason I decided to go with Monument this time. Fingers crossed. 🤞

So far so good. The staff at Monument Grills have been very easy to work with

Excellent service, and so far an excellent grill!

Ordering was simple and expedient. I haven’t assembled yet as it is a Xmas present. I plan on assembling this evening.

great quality grills. 100% recommended.

Parts arrived quickly and were correctly packed so no damage Occurred

not so bad to put together

We bought this grill for Christmas. Just put it together but haven't used it yet. It got good reviews and we liked the features and price.

The part fit perfect and my grill is back together.

I love all my monument grill products, have not got one yet I did not like. They sure are a Premium Product but at an Affordable price! -MrFlavorsmith😎🥩♨️👍

Excellent experience, great communication with updates and tracking. Incredible grill with very detailed instructions for assembly. Had no need to contact customer support but from all the reviews I read before purchasing I am assuming they are great as well.

I purchased a six burner Monument grill over six years ago, and cooked on it at least four times a week. The only problem I ever had was running out of propane, and an extra tank fixed that. After cooking well over a thousand meals it was time to replace some parts. If I had covered the grill and kept it dry every time I used it I probably wouldn’t have needed to replace anything. Everyone I spoke to was both very friendly and very helpful. As a customer, I couldn’t ask for more. I got explanations verbally as well as through videos and written instructions. Parts shipped fast Five stars for sure.

So far so good.