I love buying them on line, because it is easy and secure.

When I saw black flecks in my tea, I realized that a the interior coating of the kettle is coming off. I purchased the kettle in May, this should not be happening. I would like acrefund or replacrment kettle.

I visited the Sherway Gardens store before eventually placing my first serving ware order online. Unfortunately, the in-store experience was quite frustrating. The staff, including the manager, provided confusing and inconsistent information about the promotion. After spending at least 40 minutes trying to work through the pricing, the numbers still did not add up correctly, so I left without making the purchase. I later placed the order online, but the promotional gift selection and checkout process were not very clear there either. Overall, I think Le Creuset makes excellent products, and I’m very happy with the quality of what I purchased. However, the communication around promotions — both in store and online — could be significantly improved. A premium brand should provide a much more consistent and straightforward customer experience.

The shipping was fast, and it was boxed like a fancy gift.

Perfect customer service as always

Service was very helpful and delivery quick

I have a few pieces and love the product. Wish I could afford more. I’ll gradually get more as time goes by. Love your sales and specials; makes it easier to collect. 10 out of 10

The combo selection of the tea kettle, French press and tea cups was actually really worth it. Packaged really well, no damage upon arrival. Shopping on the site was effortless.

Great product, works very well!

Always delivered in perfect condition. Exactly as described when ordering. High quality. Beautiful!!

Very satisfied with a high quality product.

Quick delivery and quality products! Great buying experience

I made a mistake on the colour ordered and emailed within 5 minutes of realising. Only to be told 2 days later it had already shipped! and had to buy again in the correct colour. Your customer serve leaves a lot to be desired

Everything was perfect, from website item description to in-store pickup! The shipping was fast, the order was as I expected it to be.

My order arrived quickly and damage free.

Speedy shipping, quality ceramic, sturdy mugs in a beautiful blue

Great selection of products. Love the recipes provided. The product was package so well to ensure no damage. Orderig is very easy. Sometimes difficult to decide what you want to add to your collection. Love it!

shipping was slow and product was poor

It arrived in a timely fashion with nothing broken!

Great, as always. I have a lot of your stuff.