I purchased a Krosswood door prehung from Home Depot and a screw cap was missing on the door threshold. Unfortunately Home Depot was unable to help so I reached out directly to Krosswood via their text platform. It was at night. I received an immediate response stating that they would reach back out the next morning when they were back in the office. I received a text message the next morning with a response. The next day, I received confirmation of caps being sent out with a tracking number at no charge! Fast and professional resolution! Love Krosswood. It’s rare to find customer service like this anymore. Thank you, Krosswood!!

Arrived early which is amazing, Well packaged and easy to move.

We received our doors very quickly and they were custom ordered. They arrived with no damage and ready to install. Amazing customer service!

Ordered a 5 glass panel exterior door. The folks at Crossword were very helpful and answered all my questions. Getting it right is important and there are plenty or opportunities for errors for a weekend DIY guy like myself so their direction was vital. Door quality is top notch and it arrived when promised. Would recommend definitley

Ben was absolutely terrific! We are building a home. Our vendor for our doors forgot to place the order with the manufacturer leaving us without doors and unable to get C.O. on the house. I reached out to Ben and not only did he provide a quote, he provided guidance on how to get a better price and made sure to follow our order to insure it arrived in time. He saved us from being an extra month or two on moving into our home. Highly recommend Krosswood and Ben!

Love this addition to my kitchen! It’s a sturdy one of a kind door (thanks to the beautiful grain and knots). The doggy door is big enough for my husky but light enough for my terrier. The color options are a great representation of the product. Quick communicative shipping. Easy to hang. I get so many compliments on this switch, even my contractor wants them for his home!!

The Doors I ordered are very nice and what I expected, good quality and look very good installed. The problem my installer encountered was with the Door Jam Plate. The 4 Little Plastic Plugs on the Plate keep the Rubber Seal on the bottom of the door from sealing. They leave a gap on the sides of the Plugs. We had to take them off in order to get the proper fit. I am going to file down the outer edge of them to fit Flush in the holes. My only problem is that the plugs on the back door were trashed by the time they finally got them out of the floor plate. Maybe Cross Wood doors will send my 4 new plugs for free. Please see pics. Tim Romano Tucson Az.

I just ordered my doors so I will leave another review once I get them. But starting with a simple text to ask a question turned into the most amazing customer service I've ever dealt with. Ben responded immediately and asked me a lot of questions I didn't think of. He actually assisted me to buy the doors through Home Depot and got them to respond to me immediately as well! After a bit of figuring I was actually able to get the doors through Krosswood at a better price. Even if I had to pay a bit more I would have because their customer service was well worth it instead of dealing with people who never call me back. Many many messages between Ben and myself over the course of a few days and I ordered my doors. I could not be happier, he was friendly and professional, knowledgeable and supportive. They were recommended To Us by Other Door manufacturers who could not make what we wanted, and we are so excited to get the doors in our new house. I will post a review once it's complete. Thank you Ben and thank you Krosswood!

This is the best customer service I have ever had! Ben was in touch with me for a few days to make sure I get the exact door I needed, contacted Home Depot and followed up if the called me. I am talking of 3 days texting, getting all measurements, etc. Thank you SO MUCH Ben, I really appreciate all your time and effort! Highly recommend this company!

Gorgeous doors. They are such a beautiful addition to our home.

Twice we were delivered the incorrect door as well as the stain missing in some parts ( they say due to heat expansion). Ultimately had to cancel the order and order elsewhere . The people were nice on the phone .

The doggos got used to it after 2 weeks. We like the rustic look and quality

Your people were fantastic from the very beginning, making sure I got what I needed double checking all my measurements, and making sure product was delivered on time and we installed our end-user was thrilled

Door Quality and appearance is excellent. Shipping container was very effective. Install was very straightforward. Wood construction has a feel that fiberglass doors will never have.

I recently had an issue with a Krosswood Doors product that I had purchased, and I cannot say enough about the exceptional customer service I received. The door I had purchased had condensation between the glass panels, which I understand to be a rare occurrence. However, Krosswood Doors stepped up to the plate and replaced the door promptly and with no hassle whatsoever. This experience truly speaks to Krosswood Doors' integrity as a company and their commitment to standing by their product warranty. I was impressed by the professionalism and efficiency of their customer service team (Sarah), who made sure that the issue was resolved to my complete satisfaction. The replacement door, a Krosswood Douglas Fir Farmhouse Exterior Door with 6-Lite Window, arrived in excellent condition and ready to hang. I highly recommend Krosswood Doors not only for their exceptional products but also for their outstanding customer service and integrity as a company.

very good designs doors

We ordered this door as an unfinished slab so we could choose a stain that complimented the exterior color of our house. The door arrived at Home Depot damaged but the company quickly built a new one that we picked up ourselves at their Tucson facility. The door is stunning and gets compliments. The little speakeasy door is a great feature that works smoothly and is just the right height. The knots and imperfections add charm and beauty as you would find in natural rustic wood. We just need to add the faux straps and it's done. Customer service was very friendly and made sure we had a good experience. We recommend this door and the company.

The doors are great but the jams lack the quality I got from previous orders. The jams for the 4 doors I ordered did not include all the screws and holes for assembly. There were gouges in the wood jams. The hinges were missing about 12 screws.

Looks great!!! Love the real wood and dogs are happy.

Door shipped and arrived on time and in great shape. Just installed and looks great. Exactly what we wanted, beautiful knotty alder in a provincial stain. As it was going in had multiple neighbors telling us how great it looked and asking where we got it.