Our door arrived in a reasonably quick time. Unfortunately a screw in the packing crate was sticking out and did a small amount of damage to the door. We contacted customer support. They were very cordial and helpful. After a review we were given a partial refund and instructions on how to fix the damage. We are very pleased, and the door looks great.

We received our beautiful door which seemed well packed, but opened it to find several smallish dings.

Prompt delivery on door stain samples

The quality of the door is good. But the staining leaves much to be desired. Whoever stained it was sloppy and missed some spots and got stain on the glass. It was also darker along the seams. We will need to try to get some stain that will match to hit the missing areas and see if we can clean the glass without taking off the privacy frosting.

We absolutely loved it

A couple small problems with the door but we talked with customer service and they took care of the situation.

There was a hiccup with my recent order, I was expecting a tedious process to get it rectified and I would have to waste most of my day dealing with red tape. I spoke to Sarah and her team and she had my problem fixed immediately and my order sent out the same day! This order was holding up a time sensitive project and having the quick turnaround for the solution meant everything! Thanks to Sarah and her crew Crossword has earned a new loyal customer!

Sarah T made one of the biggest impressions I’ve had in a long time. She went out of her way to accommodate a frustrating situation and was able to help get things situated within 15 minutes after being on the phone for an hour talking to 3 different people. Once I got to Sarah you could tell she actually gave a damn about her customers. Very grateful!

I was very excited to install these Knotty Alder doors by Krosswood. They are beautiful and have a nice natural look. Building a new home these would be a great feel to the country living we are surrounded by. After giving each exterior door three coats of Cabot paint, they were ready to install. We found out that although the doors are not cheap in price, the milling was not up to standard. The door jam where the door lock would enter was off by 1/4 on all doors, causing us to re set the openings, otherwise when the door shut, you would see daylight. Then when we had our first thunderstorm after installation, the inside of the door was wet where the inserts were and at the bottom of the door from the bottom insert. You can see that the inserts shrunk, because it showed bare wood by 1/8 of an inch. You see the paint and then bare wood. That is where the water was making its way in. I spoke with Home Depot where we purchased 17 doors from, all Krosswood, and they informed us it was not their fault and could not do anything to help us. Very disappointing.

Customer service and shipping were spot on !

Quality was less than expected. "Prehung" door but the jamb was never actually assembled, head jamb has no holes for attaching side jambs and head stop was loose in box. Side stops are stapled through the face and holes not filled (attaching the stops from the back of the jamb would have been cleaner). Prefinished, door has many areas of raised grain and jambs have rough surface.

Sarah was wonderful to work with and helpful on all aspects even when problems came up.

Single door went fine. Double doors were not cut right. Had to remove double doors and cut down header,threshold. Re mortise flush bolt anchor. Repair frame.

The door came on time and for the most part looked great. A few spots of stain had rubbed off during shipping and top of door never got stained and is white that we see from the second story. Wish there was a touch up kit of some sort. Otherwise easy to install and looks great!

I got a beautiful door with doggy door, and I love it! My shepherd mix goes in and out with no problems, my puggle on the other hand is a little more hesitant as he is used to flap-style doggy doors

Ben Searle was great to work with. He was patient even when I had to ask MANY questions!

I had a delivery problem in the beginning. I would never use the delivery company however trying to get a door shipped. Intact is complicated so it’s OK. It did get No issues. The only real problem I had was the finish that they stained the door with was bleeding onto the glass and it was a pain in the you know what to get rid of. I wasn’t expecting that.

We had a good and easy experience ordering and receiving our front and back exterior doors for our new home from Krosswood. Great customer service + quick response time as well.

I never received my order

The door was darker than in the pictures, ( I ordered English Chestnut). But its hard to judge based on online photos. - I didn't care but my wife does. I did have the door installed by professional carpenters who hang windows and doors every day. They plumbed everything with lasers and shims. The door is a little warped and does not seal tight at the top and the bottom corner. I adjusted the striker plate as tight as I can get it, but you can still press the top of the door in towards the frame when it is closed. They shimmed everything the best they could. I believe this is just do to the frame not being cut to proper dimensions and the door being warped. The old door that came out sealed perfect and the hole for the door was very square. It looks beautiful but I will need to install something to seal it better. If you are not worried about perfect fitment, I would recommend. If you want it to be air tight, you should probably get a different door.