Went to install door and found pieces missing. Called Krosswood and after a 5 minute conversation they shippes out the missing pieces.

Beautiful well made front door, shipped expertly packed and arrived in great shape!

Awesome looking door.

High quality doors. Packed carefully. Arrived to Cape Cod undamaged. Ordered 1 slab from a box store, and 2 quick assemble door kits in Alderwood direct from Krosswood. Would buy again.

The stain job was poorly done with finger prints dried in the stain and stain on the windows. We were missing 3 of the 6 door hinges. The door was installed by professionals and even they couldn’t get the doors to create a seal where they come together. They had to be Jerry rigged. It was a sadly disappointing purchase that could not be returned.

I took advantage of and used Krosswood's service group. They were very helpful! I should have been a tad more careful as there were some slight differences in what I thought I had ordered versus what I received (but nothing too earth shattering or even worthy of following up on. ) All in all, very good considering it was all online. SHIPPING package was amazing. Super sturdy

Sent the wrong door, and it’s poorly made. Stay away.

The remodelers had no problem installing the door and even complimented the quality and sturdiness of the wood. Plus I love the way it looks!

They send the doors with lots of missing parts, I reported and they got back to me asking what’s issues I reply back but they ignored me

We have bought 3 Mediterranean Arch Top Knotty Alder Wood Front Door, and they look awesome but the problem that has been coming up is that the 2 panels shrink or are too small and creating a small gap between the panel and the side trims. If you can solve this problem the doors would be a five star.

I ordered samples and was unimpressed by the level of finish on the wood. It did not look like it would hold up well.

The quality of our door is unsurpassed

LOVE MY DOOR!!!

My wife and I have retired and are focused on recreating a typical small 3 bedroom home into a home suited for two people getting old. With an emphasis given to being ADA compliant yet with rooms and amenities that are both amazing to look at and functionally friendly to use. We have changed and added so many things within our home and discovered one or two surprises along the way. Some things do not look like what you ordered when you saw them in the showroom, very disappointing. Original ideas can change as the remodel happens. Remember to be flexible, there are no problems just solutions. Which brings me to our story and experience with Krosswood Door company. At the cost of everything we will only be able to recreate our home for retirement age one time. Details are important to us. We shopped for doors at all the big box stores, and just didn't find the door we were looking for. We were looking for something that had the design appeal and quality we both loved and found in Krosswood 's Alder door's. They arrived on time and did not disappoint. More than that we were both ecstatic with the appeal - how they looked - just a beautiful door. Which sets up the next high compliment for the Krosswood door company. Regarding attention to detail we had ordered a beveled glass 6' double door that was delivered with just clear glass, not with beveled glass which was on the description. The beveled glass was the detail that mattered to us. We could hang it as is and live with the disappointment . The question was : How will, what will the company do? Answer A: Krosswood after examining the order and door description said, that we were correct we had ordered beveled glass doors. The description for interior french doors was wrong. Beveled glass is not offered on 1 3/8" interior door but . . . Krosswood answer we will resend the same (French door) 1 3/4", same dimensions with beveled glass . How would they pick up the doors to be sent back? Answer B: that's the good thing ab...

Love the door, difficult to install but we managed, I would really like a screen door that matches.

I am finally letting you know how much we love the door! It is beautiful! Everyone loves it! Get more compliments on it! Thank you for the quality work

I have a gorgeous Krosswood front door at our home and now we were back for a front door for our cabin. Absolutely gorgeous. Can’t beat the quality and price. So happy!!!

BUYER AWARE! MY DOOR CAME UNPACKAGED, WAS 1/2 OFF BOTTOM FROM TOP. PLEASE LOOK AT ALL REVIEWS BEFORE PICKING THIS DOOR. I WISH FOR THE AMOUNT OF MONEY I SPENT- I WISH I WOULD OF LOOKED AT THE REVIEWS. IF YOUR THINKING OF THESE- SAVE YOUR SELF A PROBLEM CHOOSE WISLEY.

If I could give this door company no stars I would. Ordered a 64 x 80 door twice, to only be sent the wrong size door TWICE! Unacceptable and nonchalant customer service that shows no urgency or care to expedite or make it right. Something is insanely wrong with the warehouse management or labeling to have occurred twice now. We will be going elsewhere and want to make it know that the quality control is just not there.

Very honest and great service