I'm extremely impressed with the exceptional customer service I received from Sarah and her team at Krosswood, who quickly resolved my issue and exceeded my expectations, making them my top choice for our upcoming home renovation projects on both our new home and secondary. Wonderful job!

We purchased new front and back doors. The back door arrived with the door seal ripped, damaged, and nonfunctional. The company sent a replacement seal, but we had to pay a contractor to remove the old one and install the new one. The front door, though marketed as an exterior door, is clearly not designed for outdoor use. We have an overhang, as required by the company and warranty, but after just one rain, a four-foot crack appeared, and other parts of the door started separating. We were unable to enter the house because the door had expanded and absorbed water. The door was also advertised as a solid wood door on the website, but it is clearly made of particle board and wood veneer. This is not material suited for an exterior door. The previous door had been in place for over 30 years without any issues. The company refuses to refund the door, which is clearly not built for its intended purpose as an exterior door. This business also has a terrible BBB rating and is clearly not trustworthy.

This is the 3rd or 4th and the very last time I will purchase a door from you. It is simply sad to see how bad your product quality has become. Never again will I buy doors from you.

Ordering process on the Krosswoods website was quick and easy. We received two different updates to the shipping dates which was fine, but after both dates were surpassed and no further communication occurred, I had to reach out via phone to get an update on our order. Within a week of the phone call, we received our tracking information. The shipping/delivery/pickup process was quite simple. Overall we are pleased with the process and the look, structure, and assembly of both doors.

I was a little skeptical that the double door kit could be assembled easily, but was pleasantly surprised that everything about the process went smoothly. The doors are beautiful. No problems with delivery. I am a happy customer!

The black finish could be better. Comes off easily and is somewhat light. The door itself is solid and installed well

Pleased with the door that we got delivered. It is so nice to see it in person Our vision of our entry is turning out really good The description of the finish is accurate to what the door actually is Our goal was to increase the light in the hallway and to reflect a craftsman style

I wanted to give a 5-star review to Benjamin Searle, the sales representative that helped us with this order. Ben was very friendly, helpful, and professional. The estimate for the Krosswood Doors was very detailed and accurate. We look forward to receiving our Alder Wood Doors before the end of December. Ben did an excellent job of customer service. Ron Morris

The weather stripping is not long enough and the base of our pre-hung doors were not drilled out on the bottom making the latch useless. For $2,500 per set I shouldn't have to get my contractor to correct these deficiencies. But they are pretty and we're packaged well

Solid wood door. Design of door and sidelight attractive but every other aspect was nightmarish. Way too many issues to list- and that is AFTER installing unit and having to then remove it due to backsets being cut absolutely incorrectly. Shipping damage issues, incorrect jamb sizes. Second door had extensive damage after shipping as well. Bad mortices on second door. Ben was a trooper throughout and 2 stars are for Ben and we received monetary relief but not nearly enough for two installs , in winter , and mental anguish. Finally installed and very pretty but for someone with no carpentry skills...forget it. Horrible quality control and I hope its improved over last 12 months because the potential is absolutely there.

I haven’t received my door yet but I had an amazing experience with their design person, Ben. He was very patient and spent over an hour with me to make sure I got the design I wanted. I have been working with 3 other door company’s and no one could contend with the price at Krosswood. I am so excited to get my new front door!

Ordered the 48 in. x 80 in. Craftsman Shaker 10-Lite Both Active MDF Solid Core Double Prehung French Door through Home Depot; However the door was missing the middle jamb which covers the gap and the "ball catch" on top of one of the doors. Trying to get a hold of someone to correct issue with Krosswood is difficult- no answer on phone number provided.

The windowless had stain all over them still. Some of the wood was splintered some of the pre drilled holes were off

Excellent buying and customer service experience

I ordered directly through Krosswood. They were responsive to questions I had.

Our door arrived in a reasonably quick time. Unfortunately a screw in the packing crate was sticking out and did a small amount of damage to the door. We contacted customer support. They were very cordial and helpful. After a review we were given a partial refund and instructions on how to fix the damage. We are very pleased, and the door looks great.

We received our beautiful door which seemed well packed, but opened it to find several smallish dings.

Prompt delivery on door stain samples

The quality of the door is good. But the staining leaves much to be desired. Whoever stained it was sloppy and missed some spots and got stain on the glass. It was also darker along the seams. We will need to try to get some stain that will match to hit the missing areas and see if we can clean the glass without taking off the privacy frosting.

We absolutely loved it