I looked a long time for a good quality door and I'm thankful I found it at Krosswoods! Beautiful quality wood. The only issue I encountered was with delivery, I had to go pick it up 8 miles away because the driver said he wouldn't deliver to our area! I live in a small village and numerous trucks of ALL sizes are able to get in and out of this area with NO problems at all, I feel that he felt that it was out of his way and didn't want to bother!!!

Excellent communication and fast lead time!

very responsive. buyer need to pay attention during order door process for color.

I ordered my door and it came on time and the delivery people were really nice. It looks amazing! Great quality, great color. I was so scared spending over 5k on a door online but it was so worth it and gets so many compliments!

good customer service. Bad door fab and finish

Liked everything. Service was great I got my shipment timely.

The door was perfect and delivered quickly in excellent condition

We want to give a huge shout out to Benjamin Searle. He was extremely helpful and professional during our call. We had questions about finding the right doors and available options for our door project. Benjamin took extra time going over all options that were available. He stayed well past his shift to make sure our measurements were correct we were aware of all available options. He went above and beyond to help. We are very happy with Benajmin and Krosswood's service.

This company has been fantastic and really want to call out Sarah Thornton. She help me solve a problem with grace and ease. I highly recommend this outfit. They stand behind their products

Beautiful doors and shipping worked with us.

I had issues with getting the correct door, but they really bent over backwards to fix the situation and make sure I was satisfied with the outcome

I haven't had the chance to fully inspect the door. By Krosswood's Policy it might not fully matter because the requirement for return/refund is to inspect the door/components before accepting delivery. However, the door is fully packaged and wrapped up on a pallet along with everything else. The delivery guy is not really going to offer much help in "unpacking" everything to see if there was damage during shipping or manufacture defect which damage to the packaging wouldn't show. Shipping was a complete fiasco. 4-6 weeks was what was quoted to me over the phone and then I get a text message within a 1. 5 weeks saying showing up at this date between this time, must be there, respond yes or no to accept or call to reschedule. However there was no confirmation yet of the item being shipped, no tracking info yet, etc. With all the spamming these days. Anyway, also I fully explained to the seller/sales guy what I was looking for and the application. I needed to know since I was creating an opening where there was NO opening, what size that opening needed to be to accommodate the door in its entirety. This meaning; opening of the material of the wall which I expressed was concrete, frame of rough opening, jamb for the door and the door itself. I received the dimension that was different from the website but yet was still not large enough to accommodate the size of the door. I also then received construction information of what to do that is not to code after the seller/sales guy realized that dimension he gave was not large enough. Therefore, this essentially made the door $1,000 more than it's really worth. It just a fiberglass door from Krosswoods it's not a Pella or Anderson door so I still have no idea how it will hold up once installed and used. Oh, and I don't appreciate being forced to pay for a hung door in order to purchase a sidelight but then I don't really get a hung door because it's shipped disassembled and will need to be assembled when it arrives. I could...

I haven’t installed them as of yet. I’m looking at June 9th for an insulation date.

Terrible experience with this company. I received the wrong order to my house and the discrepancy never got resolved. I will never order from this company again.

Sarah is a legend. She guided me through picking the perfect door for my home. 5 stars for Sarah!

I ordered and installed the bourbon stained three glass panel door and love it. It allowed more natural lite into the living room and added character as well.

I'm extremely impressed with the exceptional customer service I received from Sarah and her team at Krosswood, who quickly resolved my issue and exceeded my expectations, making them my top choice for our upcoming home renovation projects on both our new home and secondary. Wonderful job!

We purchased new front and back doors. The back door arrived with the door seal ripped, damaged, and nonfunctional. The company sent a replacement seal, but we had to pay a contractor to remove the old one and install the new one. The front door, though marketed as an exterior door, is clearly not designed for outdoor use. We have an overhang, as required by the company and warranty, but after just one rain, a four-foot crack appeared, and other parts of the door started separating. We were unable to enter the house because the door had expanded and absorbed water. The door was also advertised as a solid wood door on the website, but it is clearly made of particle board and wood veneer. This is not material suited for an exterior door. The previous door had been in place for over 30 years without any issues. The company refuses to refund the door, which is clearly not built for its intended purpose as an exterior door. This business also has a terrible BBB rating and is clearly not trustworthy.

This is the 3rd or 4th and the very last time I will purchase a door from you. It is simply sad to see how bad your product quality has become. Never again will I buy doors from you.

Ordering process on the Krosswoods website was quick and easy. We received two different updates to the shipping dates which was fine, but after both dates were surpassed and no further communication occurred, I had to reach out via phone to get an update on our order. Within a week of the phone call, we received our tracking information. The shipping/delivery/pickup process was quite simple. Overall we are pleased with the process and the look, structure, and assembly of both doors.