We’ve been putting off buying a new front door for years but when we found Krosswood we knew it was time. The whole experience including the company representative answering all my questions was flawless. The door installed well and completely upgraded our curb appeal. I’ll be recommending Krosswood!

Outstanding service, extremely high quality and expertly shipped with zero damage. HIGHLY RECOMMEND!

Outstanding quality and service. Packing and shipping was outstanding! HIGHLY RECOMMEND!

Shortly after purchasing exterior doors from Home Depot, we noticed warping at the bottom of the front door. Since the doors had already been installed, we chose not to return them and instead attempted to fix the issue ourselves by sanding the warped area. Unfortunately, within less than three weeks, the warping returned. The condition has now worsened—our front door is now swollen, and water is entering through the wood and glass area. This is especially concerning given that both our front and back entrances are fully covered, with approximately 12-foot overhangs, so the doors are not directly exposed to harsh weather. In addition, the back doors are improperly sized—one door is noticeably smaller than the other, causing alignment and functionality issues. To be clear, this is not a framing or installation problem; the defect is with the doors themselves. Overall, this has been extremely disappointing. The quality and craftsmanship of these doors are far below expectations. Based on our experience, I would not recommend purchasing these products.

Gorgeous doors, we have three Krosswood outside doors and love them.

Great looking doors, quick delivery, packed well. Highly recommend

My new door is gorgeous! The delivery was seamless. I'm very happy with the quality of the door.

My door is GORGEOUS! I love the amount of light that pours into my house. My neighbors and guests give very high compliments.

They didn’t ship any hinges. Nobody answers the phones. Doors look ok. Frame was 1/2” out of square.

Had a large interior double door get damaged in shipping. Krosswood documented the photos I took and replaced the damaged panel with no questions asked. Although it was a delay of my project, I couldn't have been happier with the service I received. Cindy in the call center did a nice job!

Both doors are well done!! However I thought they were going to be stained. They upgraded our house for sure.

Warping-Our Krosswood Craftsman Knotty Alder Door We purchased a Krosswood Craftsman Knotty Alder front door for our home in July 2023 from Home Depot in Massena. Drove from Ottawa, Canada for the one hour pick-up, as the product was not available at HD in Canada. Upon receiving the unfinished door which was pre-hung in a frame with a side lite, we stained all six sides with a high quality outdoor stain, and then applied an outdoor protectant, for wood exterior doors. It warped within 6 months and no help from Krosswood.

Hello thanks for reaching out. We have today finally unpacked the door as the constructor started the install. Besides the point one set of hinges was missing. Double door only delivered with one set of hinges. The biggest issue is the color. We paid 500 USD to get the door painted redwood and we have received a barely stained door. Clearly this does not look at all like the door color we ordered online and it is not solid painted. In addition, the class has some color dots on it which we have no idea how to remove. We also now need the correct paint for this door. as we don't know what to use for fiberglass. Can we just send the door back and you provide us witha correctly painted door? Kind Regards Rene Turnheim Order: SI-KW269846

Through Home Depot I ordered 7 interior solid core doors. The shipment arrived with 6 doors. Called Home Depot and they sent the wrong door. Re-ordered the correct door, It showed up beat up in shipment. Ordered again, damaged again. Ordered a third time, arrived damaged. The packaging is extremely piss poor. Box falling open, missing hardware, etc. Every door that has shipped by UPS has been thrown, kicked and who knows what. The shipping cartons are great to go across town, not across the USA. Your packaging engineer needs to be fired. The quality control of the product itself is very lacking. Every door has had to have considerable adjustments to fit correctly and function properly. Not such a great product for the money. Mortise cuts out of spec. Pre-drilled attachment holes out of alignment or no existent. Last time I would ever order these products. I will be passing the word around also. The production manager needs to step up and get a handle on things. QUICKLY DEFINITELY NOT EVEN CLOSE TO HAPPY. This whole order has set my schedule back into the toilet.

The door seems great but delivery days missed the install date by weeks and installation instructions were incomplete. The delivery slat fixed to the base of the door frame did not come off easily given the aggressive staples. The installation instructions could have provided directions on the removal of this slat and also the two screws at the top of the door

Delivery took longer than expected. When the door came, there were a couple spots on it that were missing stain. Bare wood in the seams.

I’ve scheduled a virtual consult 3 times and never received a call or email with a video call link.

This door is definitely not a DIY project. Only a professional with the right tools and knowledge could have accomplished a perfect installation of this unit.

The door is absolutely beautiful. Unfortunately they had send the wrong hinges with it and we had to wait to be able to install the door. Krosswood did send us a small refund so that we could purchase different hinges and after thst we were able to have to door installed.

Was told turn around time was 2 - 2 1/2 weeks its been over 2 months and still dont have the door and now they are pushing it out another month