I’ve scheduled a virtual consult 3 times and never received a call or email with a video call link.

This door is definitely not a DIY project. Only a professional with the right tools and knowledge could have accomplished a perfect installation of this unit.

The door is absolutely beautiful. Unfortunately they had send the wrong hinges with it and we had to wait to be able to install the door. Krosswood did send us a small refund so that we could purchase different hinges and after thst we were able to have to door installed.

Was told turn around time was 2 - 2 1/2 weeks its been over 2 months and still dont have the door and now they are pushing it out another month

Complete debacle from the start. Ordered in the beginning of October. Half the doors shipped. Now they say they will send the rest by the end of December. Doors that did show up were warped and the prep work on the pre-hung jambs was like a 5 yard did the work.

The door was shipped to my contractor's office where there was a very tight shipping band across the door that left an indentation below where he installed the door knob. The band was so tight that it pressed the wood together making it thinner in one area and also made an indentation. I stained the interior of the door after it was installed. I noticed that there were multiple wood variations making the entire door look bad. Stain soaked into the wood making some areas very dark that can't be sanded out or bleached to lighten. The area where the band was located wouldn't accept stain. It was also difficult matching stain since I didn't know what type of wood the door was made of plus and no samples of wood available except where the door knob was cut to match stain. I would greatly appreciate knowing what to do next. Please advise.

The door I purchased is beautiful. I had ordered it stained and it would have been nice to have a small amount of stain sent with the door to help me with matching the stain for any blemishes that it might receive in the future. It would also be even better if I could have sent you a sample of my stained trim that you could have color matched because there is a slight discrepancy between the stain color of my door and the pre-existing trim. Thanks for the beautiful door! 🙏 Mike Overend Cohasset, MN

Evidently you don’t offer a knotty alder door jam for a 2x6 wall. Wanted one but it came in at 4 3/4” instead of 5 9/16”. Hinge pocket cut outs were incomplete. Latch was 3/4 inch off from strike plate and wouldnt latch. Needless to say a lot of field corrections were necessary. Not the quality control I’ve received in past orders!

I spent close to two hours carefully, removing all of the residue around each window inside and out that was left from the glue or whatever was used. After paying so much money for a door, I would have expected it to come cleaned. Also is there a place to submit a picture? The trim piece across the top is too short and we have a 2 inch gap. Need more trim

excellent customer service

Ordered 2 high end doors of rustic alder. Beautiful doors, solid quality. A few minor areas had finish missing in crevice's and a scratch on one jamb, but they sent me a touch up kit and concealed perfectly. Doors are heavy but I was able to maneuver myself and I am in my early 60's using a 4 wheel dolly. I installed the first one and was perfect. . . (see photo). The second one could not install not due to anything from Krosswood , but this barndominium has a steel back door integrated into framing and could not remove. $2500 mistake but did not know until removing base and trim and drywall. I happen to be constructing an 500 sq ft entertainment room in the shop area myself and will use it here . I liked the doors so much I plan on using that discount and buying a door blank of the same door and match the hinges and door mortising. Glad I found you after shopping H. D. Love buying made in America!

The door that we got was outrageously good. My wife is so very happy with it. The only problem we had was the shipping company. The first time I called them, I was told that it would be delivered in 2 to 3 days. The second time I called, it was 2 to 3 weeks. Every time I called, I was told something different. It was just over a week for delivery for such a great door!

If I could give negative stars, I would, but wasn't given the option. I was originally planning to buy through Home Depot but a rep from Krosswood convinced me in a chat that I would receive superior service and shipping if I bought direct through Krosswood at an additional cost of $300 more than Home Depot. What a HUGE mistake!! They only shipped me 2 of the 4 doors i ordered, then 3 weeks later I got another delivery of 1 more door, at which point them told me they were out of doors and would not have anymore for months! Each shipment came on huge custom palettes that were heavily stapled together that I had to dispose of at additional cost to me. When I asked to be refunded and have the doors and palettes they came on picked up and sent back, they sent zero instructions so that when the freight partner came to pick them up, they were not strapped down properly and they would not take them. Finally, after all this, Krosswood just said, "we don't want em back, you deal with em". What a giant waste of time, resources, space, and money!!! Do not buy from this company, they do not know what they are doing!!!

I looked a long time for a good quality door and I'm thankful I found it at Krosswoods! Beautiful quality wood. The only issue I encountered was with delivery, I had to go pick it up 8 miles away because the driver said he wouldn't deliver to our area! I live in a small village and numerous trucks of ALL sizes are able to get in and out of this area with NO problems at all, I feel that he felt that it was out of his way and didn't want to bother!!!

Excellent communication and fast lead time!

very responsive. buyer need to pay attention during order door process for color.

I ordered my door and it came on time and the delivery people were really nice. It looks amazing! Great quality, great color. I was so scared spending over 5k on a door online but it was so worth it and gets so many compliments!

good customer service. Bad door fab and finish

Liked everything. Service was great I got my shipment timely.

The door was perfect and delivered quickly in excellent condition