Never got my digital images. Requested information and still have not heard back.

You left hours of black tape on my Beta transfer very disapointed

I was very disappointed , I swear some of these films aren’t even mine. I will have to play the entirety of each one to find maybe what I’m looking for. A lot of them are completely blank so I guess I don’t understand.

NEVER RECEIVED CONVERTED FILMS

I was expecting the 8mm and some of the videos to have been enhanced, or lightened, to possibly have a better quality for the end product. I'm glad I digitized them but am barely satisfied with the outcome. Respectively, J Trusal

One of the videos was digitized and the screen was all blue. It was something I had taped off of television and it was poor reception via the TV antenna, but it was visible, and audible, despite the poor image quality. Your service rendered it in blue, perhaps because it wasn’t good enough quality but you should’ve just transferred what was on the tape.

I sent in photos of my parent's engagement party, wedding and honeymoon plus a baby photo of me and my two brothers. 25 photos in all - and they can't find them. Initially they wanted to reimburse me $15 (per item for the 40 package box). I will NEVER send photos to them ever again. I am not satisfied with their service!!

Your websites it takes 6 to 8 weeks to get everything done, but I just got a email says 10 to 12 weeks! Ridiculous!

I will be happy to update this review if you contact me asap. I sent in payment on April 17th and haven't received my box or any communication from Kodak. Please contact me by email.

I asked for a prepaid shipping label to send back the (7) audio discs that I can not play on any CD or VCR player. Prior to ordering I was assured that the audio discs would play in a CD and or VCR player. Joe in customer service said that I was getting a refund. I was credited back $21. 65, the total I paid was $69. 53. I paid $47. 88 for (7) worthless plastic discs. Since I did not get a reply back from Kodak after I discovered my partial refund ,I did a charge back to my credit card for $47. 88. BUYER BEWARE AND READ REVIEWS BEFORE YOU USE THIS COMPANY.

I haven’t received anything to review and its been a very very long time.

2 weeks later I still Haven’t received the package from Kodak

There is very little communication while your tapes are in transit, processing or beyond. Perhaps we are spoiled by our current technology, but the quality of video seemed bad. The original media is eventually returned to you so now I don’t know what to do with them!

You only digitized 14 minutes of my 90 minute VHS tape with no explanation. I contacted customer service but they stopped talking to me after clarifying the problem. Also about 5 of my photos jammed in the machine and the scans were messed up, double images or crooked.

Quality was pretty good but we had video tapes that only had 15 minutes of stuff and you sent the entire video. I’m trying to figure out how to crop out the other 2+ hours of blank tape so I can share with family and friends.

The service worked well, I was pleased, but then I got dozens of constant emails trying to upsell me, and the actual production took many weeks. I was somewhat in the dark on when I may receive my dvds and then came in another very large box, which was way overkill and added to the landfill and an unnecessary expense

Couldn’t use all I provided due to formatting issue, but failed to label the ones that were not done

Disappointed that the price isn’t adjusted to what was actually recovered. A few short clips no sound.

The original purchase was easy (5 stars). It would have been nice to track he progress of my order because it took quite a long time (Not a star deduction, but something that was annoying-- especially because Kodak was already spamming me to buy more crap). The star deduction was because I sent in several bundles, and when items were returned, multiple bundles had stickers on them that said "A portion of this bundle could not be digitized. " Well. . ok. . which photo? I sent like 200. So now I have to go through photos one by one to see if it was scanned. I don't have time for that. Additionally, I still paid for the service, so it feels like a should have been refunded a portion.

The Kodak name doesn't mean what it used to.