Video file has buzzing noise and audio tapes were processed at the wrong speed and, as a result, the audio files are unintelligible.

My original media was returned to me but I’ve not yet received any confirmation 9email or otherwise) that the media was received and/or digitized. Not sure of my order’s current status.

I have not received my Thumb Drive that I purchased.

Took forever to get a reply to a question online. The phones also close at 2 PM Pacific!

I thought the quality of what you returned to me was sub-standard

I couldn't get the pictures to load where I wanted them, they might be gone forever!

I don’t recall any notice telling me I had to do something once I placed my order. I did get order confirmation, but that notice didn’t contain a code. I received any number of “sale” notices every few days after that, at various prices and combinations. I almost ordered again, thinking I was following a process, only to land on a screen that referenced a code. I had to ask the chatbot what to do. Finally got the info, placed the order, and received the box - 6 weeks after I had any time to finalize my selections for digitizing. I may not be able to get this done in the next 6 weeks either. I am frustrated, to say the least, but I know from the order my husband had placed that I’ll (eventually) be happy with the results.

Some of the tapes fluttered when playing back from the digital download

There was NO Flash Drive sent bDrive. Paid for it. Please send it or a refund!

While the overall process was relatively quick, I believe I was misled with the description of the process, saying that they would digitally process all photos. I thought this meant that they would to some extent sharpen the pictures, sharpen the colors and perhaps fix small blemishes, but that did not happen. It’s essentially just scanning pictures in and making them available digitally. Additionally, half of the files were images of the back of photos. Well, I understand the reasoning for this it was very cumbersome to “weed out“ all of these images to only preserve the photos. although I received two files – one for photos and one for backs of photos there were many mixups between the files with at least 30 to 40 images in the “back of photos“ file.

FIrst, I paid for 4 VHS tapes to be digitized. I received an email saying that one of them was "blank" and could not be digitized. There was no mention of a refund at all. Second, I received an email today saying that you had shared my digitized material with LegacyBox. com. I NEVER gave permission for my material to be shared with any company. So for over $60, I got 3 horrible tapes, was charged for one that I got nothing for, and my digital material was given to a third party without my permission.

I was hoping that the 8 mm film that I had digitalized would come out a lot clearer than it did

Quick turn around. I’m disappointed that the West Point graduation was over exposed and unable to be digitized. Should have done this earlier.

Very professional and organized. I received the DVD and download faster than I expected and sooner than quoted!! Can’t wait to share with the next family reunion!

You guys salvaged our videos from as far back as 1944 !

Professionally done. Amazed at the quick turnaround and image quality. I would highly recommend!

I've held onto an 8mm film my brother made in the 1960s, not knowing what was on it. How wonderful to see my brother, our parents, and many beloved friends again! Thank,you so much!

It was amazing to see old 8mm films come to life!

We sent several boxes for digitizing. Some of them came back just fine, but some of them did not. On two of the boxes the photos were digitized on BOTH sides so was got a lot og images that were blank white. These all had to be manually deleted before loading into our digital frame. It was very time consuming and unfortunate.

I was told one of my TAPES was blank. I played it again on my VHS player and the beginning is blank but a few minutes through, it does have video on it. I never received the dis. If it and never received a refund for what I paid for it