The vast majority of my order was returned with “unsupported media” stickers — on antique negatives. You’re OK on the easy stuff — hardcopy photos and 35mm negatives — but 110 film and pre-35mm film is something KODAK should excel in — but returns unsupported.

It wasn’t easy to navigate and confusing if I added items they would all be on the same drive. That was very confusing and I ended up with three boxes and orders when it could have gone in one box.

I was not told nor is it anywhere on your website that Super 8 movies with sound are not digitized with the sound included. If I would have known this I would not have sent these movies. I know this is a small percentage of your customers but you should be at least honest beforehand or contact the customer before incurring the services to let them opt out. At the minimum you should refund the amount I paid for these movies.

There is very little communication while your tapes are in transit, processing or beyond. Perhaps we are spoiled by our current technology, but the quality of video seemed bad. The original media is eventually returned to you so now I don’t know what to do with them!

You only digitized 14 minutes of my 90 minute VHS tape with no explanation. I contacted customer service but they stopped talking to me after clarifying the problem. Also about 5 of my photos jammed in the machine and the scans were messed up, double images or crooked.

Quality was pretty good but we had video tapes that only had 15 minutes of stuff and you sent the entire video. I’m trying to figure out how to crop out the other 2+ hours of blank tape so I can share with family and friends.

The service worked well, I was pleased, but then I got dozens of constant emails trying to upsell me, and the actual production took many weeks. I was somewhat in the dark on when I may receive my dvds and then came in another very large box, which was way overkill and added to the landfill and an unnecessary expense

Couldn’t use all I provided due to formatting issue, but failed to label the ones that were not done

Disappointed that the price isn’t adjusted to what was actually recovered. A few short clips no sound.

The original purchase was easy (5 stars). It would have been nice to track he progress of my order because it took quite a long time (Not a star deduction, but something that was annoying-- especially because Kodak was already spamming me to buy more crap). The star deduction was because I sent in several bundles, and when items were returned, multiple bundles had stickers on them that said "A portion of this bundle could not be digitized. " Well. . ok. . which photo? I sent like 200. So now I have to go through photos one by one to see if it was scanned. I don't have time for that. Additionally, I still paid for the service, so it feels like a should have been refunded a portion.

The Kodak name doesn't mean what it used to.

no reason why they returned items sent in to be digitized just a sticker that said unable to digitize. even on there own product film. . also no credit for the work they didn't do.

I cant seem to share the video's with family? Keeps saying too long. Only facebook can accept. Gmail not allowing it?

Took forever and the download links are clunky. I don't love this.

I would stop using USPS their service stinks.

I had 5 files that came back unclear. I sent in VHS tapes to be converted to flash drives and C/D's. These tapes play clear on my VHS machine, but the conversion on flash drive files were unuseable. Wish I could try these conversions again.

Kodak digitized three very old VHS tapes and did a good job. Only complaint is that the service is very slow.

The process was easy. The quality of my videos wasn’t so great, but maybe my tapes were damaged.

This process has been a journey. When I spoke to the agent I signed up for 20 tape conversions. When I received my shipping container there were only 10 tracking stickers for the price she quoted me. The other 10 tracking stickers were at a higher price. Today I received another bill to pay to complete the conversion. At this point I’m stuck paying because you have my tapes. If I had known this new price, I would not have used Kodak

The process was very efficient. I liked how I got a personalized guide to how to pack and send my tapes, and the individual stickers with the bar codes. I also got the digitized products back in a reasonable time. The quality of one of the digitizations was poor, with the sound corrupted. Yet there was nothing visibly wrong with the tape, which had been protected in the same way over the years as all the other tapes. The overall quality of the video was poorer than I anticipated and unlike what appears when I play the miniDV tapes via the HDMI cable on my TV.