Maria Ramos was extremely helpful, friendly, honest and patient. Great customer service!

Awesome

The representative was very helpful and knowledgeable.

The sales people helped me find what I was looking for and it was nice and easy

The shipping was on time and delivery team was bar none the best we have had since living in San Juan Capistrano. Installation was coordinated, they operated like a Swiss watch, perfectly! The old bed was removed and the team was on their way to deliver another mattress set to another happy customer!

We love the looks of it in the living room. Delivery was smooth and very respectful workers.

By look, it is beautiful. , I would even say well crafted. However, the seating cushion is terribly constructed. I should not be feeling the spring only having this peace less than a week. It makes sense Jerome has a no return policy because I believe this is known, noted and not your first complaint with this same issue. For future reference, try to imagine and cater to the consumer and invest more into the seating cushion area that is maybe 30 % of the entire set along with the stylishness. It will yield you return customers.

Great Service

I did not have an initial great experience with Jerome's furniture. In less than a week, my sales associate that had been assisting me left. Upon ordering my purchase, the delays were long. Finally on arrival, my "White Glove" purchase was not so. The delivery men, did not want to put on gloves. One of them continually touched all of the pieces of fabric on purpose with his extremely dirty hands, trying to convince me to send my product back, and after finally refusing, sadly, more damage was found to my furniture before bringing it into my home. I am convince that the delivery person (the one to claimed to not speak English) did all of this on purpose. I had to call multiple times to customer service to ensure that I would receive a replacement because of the damages to this unit, yet I am still plagued with waiting for the second unit and praying that my next delivery isn't so underhanded. I just want what I delivered in great condition. I don't have a lot of money for such larger purchases, but I convinced myself that this one was ok because we would have it for a long time. Yet even in the unit that I have that will eventually be switched out with the one that is not damaged, I hope that the framing is done better. The couch creaks and does not seem incredibly stable, the wood in the framing feels very cheap. I hoping I did not waste my big purchase on a cheap piece of furniture. I convinced that I was ordering quality, and this does not feel like quality.

Everyone was so helpful and professional. Also the gentleman that delivered our furniture were quick and professional 👌 and set everything up how I wanted it. Very happy 😊

Love the rug, looks great

My salesperson, Kevin made me want to come back. He was soo naturally helpful and friendly

I’ve always been pleased with Jerome‘s and purchased multiple times from there and never been disappointed

Had a pleasant experience at Jerome’s, the salesman who helped us was knowledgeable and an excellent listener who understood our needs. I would recommend others to go to Jerome’s for their furniture needs. 👍

I love Jeromes. Great service , good prices, and great home decor beside the furniture. Love you guys.

Because of furniture delivered without leg protection

I bought 4 sectional pieces. The couches are amazing once I received the entire correct package. The sectionals were delivered the first time with one incorrect color. The next time they delivered the wrong side. On the third and last delivery they finally got it right. Recommended.

There are no words next to the buttons on this document asking me to rate this product just a column of buttons. This supports my opinion of you poor workmanship when you can't even accurately produce a rating document! The recliner was delivered on May 14, 2026. Not even a month has passed and already the workmanship is less than expected. The chair was delivered with a large pucker in the seat seam. The seat part of the recliner was replaced. How did it get delivered to a customer with that flaw?? Now the seat has lost its integrity making it difficult to get out of the recliner. I'm having surgery in a month and will have to purchase another recliner!! Also, starting about a week ago, every time I recline, the spring screeches. What's next???

If could go back in time, would buy elsewhere. Not impressed

Love it!