Part was exact replacement. Working so far will let you know when heat kicks on. Fast and professional service

Good people to deal with I give them 5 star rating.

Great contact rep. but takes a bit to get your product. Probably backed up on orders because of the refrigerant change mandate.

Fast delivery and the customer service is great plus the price of the product was worth it the quality of the products I ordered were excellent thank you for everything

The service was great and when I needed help they supplied it

Sales very helpful Item delivery was quick

Would be 5 star , but conveying the need for all components to install the Daikin mini seemed to elude them.

Competitive pricing, fast shipping and a company you can trust.

Great service and timely shipment.

Great service

Found just what I needed

The equipment arrived quickly after I placed the order, and I was able to get it at a great price.

The unit was in good shape upon delivery the assembly of the parts went together well with the exception of the wifi usb plug in. Very scary to install. I have older mr cool and they are easier. The unit started right up and is running fine.

Great service from start to finish. Spoke with Paul Ralph. He answered all my questions made sure I was getting what I needed. Ordered the units and any other materials that were needed. Once ordered had everything in a week.

Bought 24k unit . good customer service and good price. unit came with all necessary parts ,a friend helped me install unit works great!

Everyone has been very helpful.

Everything worked as advertised

Ingrams was a great choice for purchasing my whole house MrCool heat pump. I was tempted to purchase from a big box store for the more generous return policy in case the equipment was damaged in transit. I opted for Ingrams because of their superior customer service report on forums. There was only a small dent in a few condenser coils when my unit arrived. I contacted Ingrams, and they told me this was normal and not a concern. The heat pump installation took me about three days including running new electric wiring, removing the old furnace and modifying the ductwork to fit the new unit. The few times I had questions, Ingram's technical support was very quick to give me an answer. They even called me back once when I hung up after waiting a couple minutes on hold. The new heat pump is up and running fine at great savings over hiring out the work. I would highly recommend purchasing from Ingrams over a big box store due to their customer service.

Great experience wonderful customer service

Good product ,broken outside unit when opened box. unit was replaced no trouble. Nice people!