Everything went great from talking to the rep,ordering the package, and receiving the shipment

Paul did an amazing job helping me with my order.

Everyone I spoke to in customer service was very helpful. I'm hopeful I won't need to call them anymore!

Great price and fast shipping. Warranty is amazing as well on my 3 ton package unit. 10 year parts and 20 year heater exchanger warranty

Wonderful company to do business with. Handled my calls properly and communication.

Rachel was very helpful and very nice she has helped me twice and was awesome thank you Rachel.

They have been super helpful! Couldn't ask for better.

Great products great customer service like always!!

excellent service and delivery

Excellent Customer Service and ordering assistance. Mr. Cool Universal ducted for us.

Very helpful. Great service

exceellent service and communication

Fair prices and great service

In July 2025 we were renovating a 150 year old house located only 16 feet from a stream. We had poured concrete footings and foundation walls under the house, and the concrete was cured. But our trenches were still open when a big thunder storm come through and flooded the area. The cellar filled with 5 feet of water and the 45 year old furnace was completely covered. The furnace stayed covered for 4 months. The stream had blown out a channel in the 3 foot sand layer between the stream and house. It took 4 months to find where the water was coming in, sand bag it, clear out the porous material until we reached clay, then pack clay in the channel, and finally stop the flooding. But there was no hope for the furnace. But there was IWAE (Ingram's Water & Air Equipment). We had decided to make a utilities room on the first floor which hadn't been flooded and to put a new downflow furnace there. And IWAE had the perfect furnace for us, a Trane 120,000 btu gas furnace which could operate in any orientation (upflow/downflow/horizontal left/horizontal right). IWAE's customer support team went to work, checked on furnace availability, located the base plate needed for a downflow furnace, located a recommended piping fitting for downflow furnaces, and arranged for shipping. There were no problems, no delays, no employees with bad attitudes. You could hear in their voices, IWAE's people wanted to help you and they did. I highly recommend IWAE as a place with quality products, customer oriented management, and professional knowledgeable employees, where you will be highly satisfied and come back.

Everything was just as it should be!

Thanks

Great experience. Matt was very helpful and encouraging!

Very good service thank you

Thought I was buying first quality faulty valve on ac ending up having installer replace refrigerant and labor they did send new valve NC I incurred extra 800 dollars to replace very unhappy

Excellent customer service and timely delivery. I was notified by email within hours of placing my order to verify Model and S/N of my Mr. Cool Mini Split to ensure exact replacement parts would be shipped. Replacement parts package arrived within 36hrs of purchase.