When I received the unit and looked at the installation manual I thought maybe I was I should not be trying this. Then I watched different videos of actual installation of a MR COOL DIY 18000 BTU and it became clear to me. The lines are color coordinated and the after unboxing the unit it was clear to me how this unit should be installed. Installation went well and when I connected the lines I checked for leaks with a soap and water mix and found none. I am now waiting for an electrician to hook up power.

Brandy did it excellent job matching the head unit with the outside order was placed and received in a timely fashion

Had a small issue with shipping but they were fast to respond and get it taken care of for me. Great customer service. Would recommend

Delivery was great, system not installed yet.

My salesperson Kenneth was extremely helpful and knowledable about my system. He was there when I had questions and quick to respond. Once I placed the order shipping was quick and even after delivery Kenneth was there to help me with some quick technical support. I would highly recommend.

Use this site to purchase a weird item I needed for my Mr. cool split system…. . Their price was great, got the part of a timely manner & it worked!

Your customer service was top-notch and the trucking company was also very easy to deal with and friendly

Rachel was great! Got me the part I needed quick.

Outstanding customer service

Had an issue with my order, bit they were quick to respond and went above and beyond to make it right. Customer service and integrity was top notch! I highly recommend this company.

Fast shipping, but no 24 hrs notice of delivery. Still no complaints!

The service was excellent, very helpful and professional.

Service was great!

Great service and price

New remote from Rachel.

Items arrived in a timely manner.

Very helpful and knowledgeable. Rachel was very good to work with.

Always helpful and quick with easy installation instructions.

Thank you bunches! The part was perfect and arrived quickly. No hiccups!!!

Rachel Shadowens is the queen of customer service - 5 Stars!!!!!