If you read my previous review. I am satisfied that you backed up your product, which I only had for 6 mon, and sent me a new or refurbished one. Thank you.

Works as designed!

Difficult return process, still waiting on refund.

No recibí mi pedido

Great

Unproductive

Wanted me to perform troubleshooting at home including removing parts and unplugging/plugging power ports on wheel assembly on the original vacuum. I'm not a certified technician. Then, when the replacement vacuum arrived and had more issues than the first one, they wanted me to do it all over again. Ridiculous waste of time. When I told them thst the replacement was used, had dirt in the collections bin, would not work (so no way the dirt came from working at my house) batteries were already in remote, plastic protection cover on vacuum looked like it was reapplied, power cord was not wrapped up, I was basically called a liar because company responded that there was no way this unit could be used because of the warehouse it came from. Unbelievable. They did offer to look the replacement over, but I would have to pay for shipping which is +$90 USPS. The warranty does specify that purchaser is responsible for shipping so at the risk of them fixing or replacing after I send it in, I could be responsible for another shipment charge tor return to my possession. After some thought, the unit ended up on the curb for the garbage collector.

great

Good

Package arrived safely

?

After going through strenuous lengths to try and fix my original purchased vacuum I finally sent it in for it to be fixed. I was sent a replacement, the replacement has only lasted a month and no longer works. Vacuum powers on but only goes in circles.

My experience with iHome Clean is absolutely awful. They give cookie-cutter responses when I have already been dealing with them for weeks and they are aware of the problem. My unit has. I felt very anshamed and talked down to.

Quick delivery.

No comments

Great to work with and excellent customer service.

No response on getting the correct size.

Mail was slow but you did your part well

Worst company in the planet Sell used reconditioned items as new… Sold me recondition item came from repair department Came in cardboard box stuffed full of packing Came from “Lori repair department” I paid full retail for new item What a joke of a company Don’t waste your money

This part fit. the roller didn't