As described

Too small

No thanks

Shipped on time

A few rounds with Ai via text and email.

Prompt came on time and everything was professionally shipped to me

Very poorly

Hood

Love it

Just a charger.

good products, quality shipping

Moved to a different brand

Good

Construction not well done. Broken many times closely after instalation. Should be solid constricted.

Espero el rembolso por el rollet brisa cover devuelto. Gracias

Gave me the answers I needed

Love it

Thanks especially for offering replacement parts and great customer service.

Llego en buenas condiciones, envío rápido, llegó antes de la fecha

1-Star Review I adore my Nova Pro (my little gremlin), but the customer service? Absolute chaos. I ordered replacement parts over a month ago, and the system slapped in an old Tennessee address like it was stuck in 2018. I emailed customer support before it shipped—and heard nothing. Silence. Crickets. Tumbleweeds. The package gets sent to Tennessee while I’m in Atlanta living my best life. When I finally reach someone—pretty sure it was “Claire,” the customer service chatbot in a bad wig—I’m told I need to call USPS and magically redirect it. USPS basically said, “Yeah… no. ” I told iHome that, and their solution? “Wait for the package to come back. ” So I’m just supposed to sit here like a Disney princess waiting for my lost package to return from its journey of self-discovery? I’ve paid for my merchandise. I’ve done everything asked of me. And still—nothing. If I don’t get my replacement parts soon, I’m disputing the charge, reordering, and leaving reviews everywhere I can until someone at iHome decides customers actually matter. Do better. — Steven Bien-Aime