I had no issue with the site, purchase or delivery

All good

Love my mattress

Everything was perfect

Shipped quickly, great customer service helping us with old mattress removal.

I received my Midnight Luxe bed and within a week I was wishing I hadn't waited so long to pull the trigger. So much more supportive than my previous mattress. Shipping was fast and the unpacking process was super smooth. I was able to do it solo. Thanks Helix!

As a Doctor of Physical Therapy, I place a high value on proper spinal alignment during sleep. I was initially skeptical since the king-size mattress arrived rolled in a box, but it expanded fully, held its shape, and feels very well constructed. This is a true firm memory foam mattress with excellent support. I primarily sleep on my back, and the mattress maintains neutral spinal alignment by supporting the lumbar spine without excessive sinking. Since switching, I’ve noticed improved comfort and reduced morning stiffness, which is especially beneficial for those with low back pain. From a clinical standpoint, a firm mattress can help improve sleep posture by reducing unnecessary spinal flexion or extension and decreasing strain on the discs and surrounding muscles. I recommend this mattress to patients and others who struggle with low back discomfort or poor sleep quality. I also tend to sleep hot, and the cooling top layer makes a noticeable difference in temperature regulation. Overall, this mattress provides excellent support, comfort, and cooling, and I confidently recommend it.

It was an online purchase, so no real dealings with any Helix reps. The site was easy to navigate. The True Med checkout option was killer. Made using HSA money easy. The e-mails with order status kept me updated, and the mattress shipped pretty fast. I had my new mattress and pillows in less than 2 weeks.

Fast shipping and easy to set up

Fast shipping, responsive service, great mattress.

If feasible, an option to buy "sample bricks" of mattresses may help customer decision-making

comfortable and great support in the right area

Better.

I paid to get the mattress set up in my bedroom. The mattress was shipped in a timely manner. The delivery was also timely. That company stayed in touch and did a great job delivering and setting up my new mattress.

Great product and great customer service

The Helix Midnight Luxe is absolutely incredible. I have had no back pain and received the best nights rest of my life. The last couple of weeks have been incredible.

Had a snafu with shipping and the bed that I ordered was not right for us. However the customer support was exceptional and timely and I couldn’t be happier with the result.

Shipping and customer service have been fine so far.

everything was good except my four hour load up day turned into a 10 hour day

I highly recommend Helix products. . . especially the Dawn Luxe mattress.