Product was as advertised

From the time I ordered the mattress, Helix was very good about keeping me informed, via email of the status of my order, how to set up the mattress, what to expect, and how to contact them. Very happy with that. As we haven't had any serious issues, or made a final decision yet on whether this is our permanent mattress, I can't yet attest to the quality of their customer service. We are trying to determine whether we need something a tad softer for pressure points, and something cooler. The jury is still out on that.

I would like to have a paper copy of the warranty. I need to call you. I have no issues you seem to be a good company.

You guys did good on sending the mattress to our house, but my wife is not satisfied with it! She saying that it's not firm enough and that her back is still hurting really bad and seems to be getting worse with your Helix mattress!! I myself don't see a problem with it but my wife doesn't seem to like it at this point!

Nice but not sure worth the price

good directions re delivery, etc- good delivery men too - set up base and mattress quickly and neatly.

I was going back and forth between the Helix Midnight and another mattress brand that was a little cheaper. But we figured if we were going to invest in a mattress we’d be sleeping on for years, we should actually invest in quality. We ended up purchasing the Helix, and honestly, it’s been such a blessing. I genuinely look forward to laying on this mattress at the end of the night. It’s incredibly comfortable, and paired with bamboo sheets, it feels like the hotel-style bed we always envisioned for our room. The only issue we had was during the first morning after sleeping on it, we woke up feeling like we got hit by a truck. We had no idea mattresses need a break-in period, so at first I was discouraged and already thinking about returning it if things didn’t improve. After learning it just needed to be broken in, I spent about 10 minutes each day during the first week walking and stepping on the mattress to help soften it up. Before I knew it, the body pain was gone and replaced with peaceful sleep and restful mornings. So if you buy this mattress, definitely give it time to break in first — blissful nights will follow! If you’re hesitant, just make the dang purchase. You probably won’t regret it.

Quick shipping. I like that the mattresses are built to order as we added the extra cooling feature. Good quality product.

I wanted to share that I’ve been extremely happy with the new mattress I ordered. Since using it, my sleep quality has improved greatly, and I’ve noticed a significant reduction in both my sciatica symptoms and lower back pain. I’ve been waking up feeling much more rested and comfortable overall. Thank you for such a great product — it has truly made a noticeable difference for me.

It is so comfortable

Shipping and setup and old bed removal was great. This mattress is way better than our old bed, it’s very comfortable but sheets don’t fit. We’ve tried with or without a mattress pad and sheets slide on this mattress. New or old sheets just seem too big- very strange. I’m constantly tucking and fixing the fitted sheet.

Great job!

Worth the money!

Great shopping experience. All the information you need to know is on their website. Quick to ship, and good customer service.

Simple ordering, simple setup, best sleep I've had in years

On a positive note, our experience with Helix as a company was very good. Communication, shipping, and overall responsiveness were prompt and professional throughout the process. The delivery team was courteous and willing to help, although they were not familiar with the upgraded cooling cover option. Initially, the cooling layer was placed incorrectly on top of the mattress, but once we reviewed the instructions and pointed it out, they were very supportive and helped correct the setup. They mentioned they had not previously installed a mattress with this add-on. Once everything was properly installed inside the zippered compartment, we completed the delivery without issue.

Overall would give it 3. 5. Wanted it more firm. Somewhat similar to my old mattress.

Great, simple, easy customer service.

No issues at all! Very pleased!

The shipping was suprisingly fast. Unboxing was so easy. And I have been sleeping like a baby for months <3