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Service and shipping was 10/10

It took several days for the item to ship which was a little annoying.

Amazing! Have used it daily since buying

Reasonable shipping with no hiccups!

The Falir Classic Machine is top notch. . . . . easy to use for a beginner and every detail has been well thought out. Customer service superb! Shipping and packaging efficient.

Flair Products is the best

If you’re looking for a one-button, no-effort coffee maker, this espresso machine is not for you. But if you’re willing to learn the craft, be patient, and truly understand the science behind espresso, this machine is absolutely outstanding. I know espresso well — I come from a country where espresso is the most popular drink after red wine. It’s part of daily life, part of our culture. So I don’t say this lightly: when used correctly, this machine produces espresso that truly meets high standards. From my experience, the quality you can achieve with this machine is exceptional — but only once you master it. This is not a plug-and-play appliance. It requires attention to detail and a willingness to experiment. You need to choose the right type of coffee beans, adjust your grinder settings carefully, dial in the correct grind size and watch the water temperature. At first, it may take a few attempts to get everything right. Patience is key. The crema is rich, the flavor is balanced and full-bodied, and the aroma is incredible. This is a machine for people who enjoy the ritual of making espresso. It invites you to slow down, experiment, and truly appreciate the process. Be patient. Learn the process. Experiment. In the end, you’ll be more than happy to invest a few extra minutes each day to enjoy what may be the best espresso you’ve ever had.

FUE UN POCO COMPLICADO LA COMPRA Y EL ENVÍO PERO SE DIO, LLEGO EN BUENAS CONDICIONES Y A TIEMPO. MUCHAS GRACIAS

Leaps and bounds better than my former pod-based machine. This is my first forte into pulling my own espresso shots and the Classic makes it easy to do. The built quality is excellent and took only minutes to assemble before making pulling first shot. Highly recommend as an entry into the world of home made espresso.

My flair was missing a part and customer service quickly sent out a replacement part

Love the brand!

Great service and quick response.

Great little travel espresso maker. I love that I never need power to make a good latte. I do wish there were less plastic parts, but it's not so terrible if that part isn't coming in contact with the hot water or espresso. I'd love for the pressure guage base to be stainless.

Fabulous company of real coffee people. Just some little details that could be improved.

Vergil is AMAZING

Took this espresso rookie time to dial it in, but enjoying the morning ritual (hand grinding, prepping my puck and pulling the 58 lever is cathartic) and appreciating the divorce from plastic latent automation. Cleaner taste and conscience is a winning combination.

Service after the sale has been so far above and beyond what I've experienced in the past.

Shipped quick, nice pacakging

It’s great