Good morning. How are you doing today? We installed this water filtration system two years ago and we are very impressed with the water quality and taste. I also installed a similar system in my sons house and they are also very satisfied and the water taste good. I am just asking, I bought this replacement filters and uv light about 05/2026 and about a month ago my uv light went out. Is there any kind of warranty for the uv light after 2 to 3 months. The previous uv lights hold for a year and I replaced it with a new one and it was still working. Thank you for this great product and good water quality. May The ALMIGHTY SHADDAI ELOHIM be with you and the company and you helping people to drink good quality water. Regards.

The system has been working well for over 5 years and this order was a refill for the setup.

Experience with the company is great. I need to consult with somebody at Customer Service to review the size of the system

Installed water softener. Did the regeneration per the manual. The softener must have been bad from the start, because it put resin beads everywhere! Contacted support. No answer, only an AI reply stating someone would contact me the next day. Guess what? No one contacted me. Contacted support again. Guess what? No return contact! Opened a dispute with my credit card. Funny thing - after the dispute, I got contacted. Rep asked for pictures, which I provided. Rep acknowledged their system was defective. Great. I asked for a return label and refund. Rep then said she can't do that because there is a dispute. Guess what? I'm not removing the dispute until the refund is issued. . . my credit card is my only protection here. Rep sent back a few nasty grams, with incorrect statements. I corrected them, factually. Forwarded all of the correspondence off to Chase for the dispute. Purchased a competitors water softener and installed. Now this one is sitting in my basement waiting on instruction with what to do with it. Sad part? This could have easily been resolved with a refund as asked, and an actual response from customer service. Instead I was lied to by the customer service rep (and I have the emails to prove their lie). I don't understand how a company can operate this way. Selling defective products, and not backing up the warranty? Having to create a dispute with the credit card to obtain a response? Think twice on this one. Actually, count your fixtures that would need cleaned if they were plugged with resin beads. It's probably more than two. That number you counted? That's the number of times you should think twice about this softener and company.

Excellent product and timely shipping

The part I needed wasn’t available online, however customer service was outstanding and the part was received very rapidly

Order arrived promptly.

It arrived in timely manner

Easy to understand product options on the website and quick shipping

Good

Works amazing, wish it cost less since we are having to switch it every two-three weeks. Water in kemp Texas is tough

Great

dont use my debt card subscription i dont need a filter every month

They don't care about you. Only money and getting it from you.

Ordered and shipped quickly. For what the product costs, it's a little above store purchase but I love the taste of my water and happy I'm not drinking what would be unfiltered! Could you look into selling in stores? Taking away shipping might make sales increase, especially if you advertise the chemicals this filters out on the boxes.

No response to my complaint.

I never got anything! Furious!

The first one I got through Home Depot did the same exact thing sent it back, express water sent me another one. It did the same thing.

Very fast shipping

Received very timely and the install was very easy, thank you