Perfect

The slider straps had started to come away and a replacement was offered provided I cut the straps. It was a gift so I was not the originally purchaser and now Charlotte tells me they can’t assist. Thank goodness I didn’t cut the straps as I wanted to wait u til new received or would have no carrier for several days or as it turn out at all! What terrible service!

Gute und schnelle Bearbeitung von Anfragen. Sehr gute Ausführung von zugesagten Ersatzteilen

I ordered a carrier almost a week ago - communication has been terrible, no notification or delivery date and am yet to receive it! It was a gift for a staff member going on maternity leave leave! Disappointed!

Nice and helpful staff, helped me solve my issue with both the product and the delivery.

Charlotte was very helpful and the service was quick.

Excellent customer service from Lola! I received my carrier within only a few days from Germany to Hungary

Ras

Very fast shipping!

Anna ist super hilfsbereit, nett und zuverlässig! Vielen Dank!

I accidentally ordered two carriers and immediately sent an email to the support team. There is also no return label in the package or printable online. You can simply only return through the support team. After another email and weeks of no reply I escalated the issue with PayPal and finally now got an answer. Let’s see if I can now send one back, now.

No solution for a broken product

Super Customer Service

I never recieved my item!

The best one

Perfect! Love being able to order spare parts :)

Really great customer service, sorted out issues quickly and efficiently.

I have send a request about a missing item on our B2B and received ( in a relatively long time, two completely contradictory answers, one week after my question, I still don't know if the article is still in collection or not.

Perfect response

Llevo años siendo clienta de Ergobaby y siempre lo recomiendo por su calidad y en especial por su servicio, siempre por mas calidad que sea y mas con cochecitos te pueden pasar cosas, como padre o madre siempre buscas alguien que te respalde en tus compras y el equipo es fenomenal siempre! No hay pegas. Lo recomiendo 100%. He tenido muchas otras marcas y el servicio fatal, repuestos, atención o devoluciones son estresantes, mi experiencia con Ergobaby siempre me facilita la vida. Gracias por eso.