The plate hold much better than other products we bought from another brand. Great with the compartiments ! :) We have not used the cups yet, but are satisfied with the other items.

Many fakes ergobaby on eBay and they can’t do anything

Very reactive customer service

Hi, in my opinion the Omni Deluxe is the best baby carrier on the market. It is perfection! And I say that after having tried 4 other brands beforehand (Artipoppe, Cybex, Najell, Babybjorn) who I all had some issue with. The Omni Deluxe just ticks all boxes, even those I didn’t think of! - In the Omni Deluxe my baby is comfy in inwards and outwards facing position (Najell didn’t work inwards facing for my baby because the straps where too much in his face) - The sliders to make outwards carrying more comfy for baby are fantastic (and these are missing in most other carriers) - the padding to make carrying comfy for me too is on point (which for instance the Aritpoppe in my opinion is fully lacking) - the storage space for phone, keys, etc. is so practical and the career comes with the most perfect accessories (all weather cover, changing bag, etc), it s super light, easy to put on, easy to wash (unlike e. g. the Cybex Coya Boucle) - finally an overall visual appeal thanks to a well thought through design and large choice of finishes convinced me too (I don’t like the super sporty look of the BabyBjorn and all the hanging straps). You guys have really nailed it! So much so that I bought 2 carriers for myself and 1 as a gift for my cousin who’s is due in April, as well as all the accessories that come with it. I’m your new fan!

My order didn’t arrive for 2 weeks. Only after multiple follow ups, it was resolved. Your team said that they didn’t receive payment but later apologised for the mistake. Not a good experience for a customer and a new mother

Vi elsker vores sovepose ☺️

Eine Bestellung vor über 3 Wochen erfolgt und noch keinen Produkt erreicht. Am Telefon niemand zu erreichen und per Email eine Rückmeldung, dass das Problem im Hand entnommen würde, aber seit einer Woche keine weitere Fortschritte .

Ich möchte mich für den tollen Service und die Bemühungen bedanken. Würde immer wieder was bei ergobaby kaufen. :)

Quick delivery, good experience

I had a very good experience with customer service regarding an issue with our baby carrier. Although the problem was not considered a warranty case, it was handled in a professional and respectful manner throughout the process. Communication was clear and timely, and I felt taken seriously as a customer. As a gesture of goodwill, they offered a replacement carrier from their marketing stock at no cost, which I greatly appreciated. I also received helpful guidance in choosing a suitable model based on our needs. Overall, the case was handled very well, and the level of service has given me confidence in both the product and the company.

It's now nearly 2 weeks and I still don't have my parcel

The products are well made and great for babies. Customer services is excellent. They are very quick to respond and answer questions or provide solutions. They are also very quick to ship out their products.

Perfect

After two years, replacement parts are not available

Muy buen producto. Y el servicio de atención al cliente muy profesional. Los recomiendo !!!

Service client très réactif et à l'écoute de ses clients. Un grand merci à Lola.

Great and quick

I need to replace the wheel of my pram which I only purchased a year ago. I have been told I am unable to because there is a newer pram out so they won't be stocking any more from the older models. It has now made my nearly £400 pram unusable after a year. Extremely disappointed in such a big company, just another way to grab money from people. After buying many Ergobaby a products, I will never purchase one again and will steer other people away from Ergobaby in the future!

Easy to use, great solution

They answered very quickly