Extremely nice customer service, really appreciated the convo!

Fast delivery, even if no tracking number was shared

Schnelle unkomplizierte Abwicklung meiner retourensendung

Hallo, ich habe die ergo Baby Carrie trage zurückgeschickt und bis jetzt keine Nachricht darüber oder mein Geld zurück erhalten. Viele Grüße Eva Brossei

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Had a problem sorted out promptly

Great 😀👍

Very quick and easy delivery , thank you !

Best and friendliest customer service, product quality is perfect I love my carrier.

Very satisfied with the service, shipping, and product

Fast delivery, great quality!

Shipping was fast and everything came intact. Clean packaging

❤️

Very good product

Like always perfect service from Ergobaby.

Shipping was very fast and the package arrived sooner than expected. The after-sales customer service was also very helpful and responsive, making the whole experience smooth and pleasant.

É incrível e super prático! Entrega rápida.

As previous reviews I have made have shown, I've been very disappointed in how the company has handled releasing a new version of their travel stroller and thereby discontinuing all spare parts for the previous version. The strollers are expensive and we bought it as an investment and one that could be used by more than one child. Now that the front wheels don't function for our Metro+ stroller, we essentially have to get rid of it. All customer service has been able to do is tell us to clean it, which we have already done many times and present us with 20% off a new stroller. We have no desire to purchase a new stroller when all we need is to replace one front wheel. Ridiculous and shows that the company's true focus is on up-selling products.

I didn't receive the item! And it's the second order I've placed; the first one also failed. I can't use my Ergobaby Omni 360 for over a month. Unacceptable!

Exceptional customer service. Would recommend!