Response within a day

Ordered twice, and both orders got cancelled because it wasn’t in stock

👍🏼

After order confirmation I had no information about delivery

Очень люблю эргобэйби, коляска делюкс самая лучшая

It was sent to a newsagent that had closed down. I haven’t received it yet

Endlich eine Trage, die unser Sohn mag!

After 2 months of usage we noticed that one part underneath the seat was broken. I contacted customer support and they sent us a replacement within two days. Replacement was easy. Thanks a lot for the great customer support!

Ich bin echt überrascht ich hab mir das material ganz andere vorgestellt so billiger halt aber es ist ganz anders es is so gut von der verarbeitung und material ich liebe es

Article livré à une adresse inconnue

I had a problem with a buckle and they replied very fast and sent a new one. Great service!

Poor response as couldn’t resolve the issue as enquired about an accessory that should be available

No me han dado solución, no recomiendo en absoluto comprar esta marca

Didn’t receive any details regarding dispatch or tracking

Leider löst sich der innenstoff nach einem 1,5 jahren schon auf. An den Beinen den Trägern und dem nackentwil fürs Baby. Ich bin leider wirklich sehr enttäuscht.

Not helpful at all. I wanted to purchase a button as one broke. The only reply I got was where I bought the carrier and there are no buttons to buy. This is nothing for today’s consumer as it is zero sustainable if I have to buy a whole new carrier instead of just one replacement button! Can not recommend ergobaby because of missing spare parts and zero sustainability.

Nobody is helping me. Pooor quality

I haven't received a response to my query

I have Ergobaby buggy. The warranty should be from your side like any other Company! Why I need to contact Babywalz where I bought it! If I bought IPhone I will contact Apple not the seller!

Amazing support! I needed some help with my carrier and the help was much more than I expected. Super friendly staff who was responding in the emails. I love my carrier and I use it every day. Don’t know what I would do without it.