As expected

We bought 3 Metro deluxe stroller's for our 1 month old triplets. Stroller is perfect light, nimble, comfortable, nothing but praise.

I had a problem with the shipment but the personnel from the customer support did their job perfectly and finally the package arrived to its destination

Emailed about a broken part of a stroller, they sent it to me for free, even though I bought the stroller second hand from another person. Such amazing service!

Eén van de gespen van mijn draagzak was gebroken en helaas was op dat moment de betreffende gesp niet op voorraad. Ik heb toen de klantenservoce gemaild met de vraag wanneer deze weer op voorraad zou zijn. Ik kreeg direct een mail terug dat ze hierover op de hoogte zouden houden. En zoals beloofd: zodra de gesp weer voorradig was kreeg ik een mail. Super fijn, nogmaals dank!

Nog steeds geen antwoord op mijn vraag ontvangen

Es hat ein Woche gedauert, bis ich die Info erhalten habe das meine Trage nicht lieferbar ist. Mein Ticket war 4 Tage zu dem Thema offen.

Produit reçu de très bonne qualité :) Réception rapide, rien à redire :) On recommande :)

Sehr schlecht erreichbar, Auftragsbestätigungen bekommen wir nach wie vor nicht obwohl dies von uns bereits mehrmals ausdrücklich verlangt wurde!

Service client au top

After 3 weeks the wheel broke. After having contact with eegobaby support, they adiviced ne to the reseller, where I bought the Metro+. No reply to my needs.

Tutto ok, pero’ avrei preferito che per il prezzo ci fosse una custodia dello stesso colore abbinato al marsupio gia’ incluso. Stiamo parlando di una custodia da 19€, si poteva benissimo includere a fronte di una spesa di quasi 200€. In piu’ me la faro’ fare da una sarta perche’ quella che avete voi c’e’ solo nera e non mi piace abbinata al marsupio blu. La grigia non e’ disponibile e l’assistenza mi ha detto che non sa quando arriva.

Very good customer service, quick response and helpful. I happy with a product I ordered, high quality materials and stylish design.

It’s been over 2 weeks now and items have still not arrived. There was good communication to start with via email, they said they had an error their end and had sorted it, but now radio silence and still no items. I’ve spent a lot of money and I’m due soon so really need the items!

It’s been 2 weeks now and I still haven’t received my order

Keine Versandbestätigung Kein guter Kundenservice Keine Telefonnummer

Really poor service. I wouldn’t recommend buying from them.

Kein guter Kundenservice!! Nachfragen werden nicht richtig und mit Unwillen beantwortet. Richtig schlechter Umgang mit Kunden.

I ordered the metro+ deluxe and spent 299 GBP. The delivery estimate was 7 days. I received a package that had a small mesh bag and the order status was changed to delivered. No stroller, no communication. The helpline provided in the order goes straight to “all lines are busy” and hangs up. No option to stay on the line, no call back. I sent customer care an email and they took 2 days to respond saying they will investigate. Now it’s 10 Days since the order has been placed and still nothing has been received and no further updates from customer care. I have disputed the credit card charge and will get my money back.

Not great unfortunately, I placed an order 6 working days ago and haven’t received a confirmation email yet. Customer service says the order has been received and they’ll get back to me, but no word yet and the order status tracking page just brings up an error, so not sure if/ when I will receive my order at this point. It would be great to have it before the baby arrives.