Vielen Dank für die schnelle und unkomplizierte Lösung!!

Contacted ergobaby to confirm whether the sling I had bought on Vinted was genuine. They were really helpful at identifying whether my sling was a fake and even offered me money off a replacement sling when it transpired that it was.

Muy buena atención y servicio.

Trotz Annahme Verweigerung hat mich ein Teil der Lieferung trotzdem erreicht, die Kosten für die Rücksendung muss ich aber übernehmen. Unverständlich, mich habt ihr als Kunde aufjedenfall verloren!

Very slow delivery -- item hasn't arrived yet. Also no communication about dispatch date, had to email to follow up. Disappointing.

Looking for a spare buckle - it is out of stock. At first I was told it would be a month wait(!), then told they'd be in stock within a week but that turned out not to be accurate. Frustrating as we need to use the carrier but it feels a bit unsafe without the back buckle..

parfait

Customer service

Your brand seems to me to be one of those that thinks most about the well-being of the baby and the mother. It is not only aesthetically pleasing, it also fulfills the function of taking care of the baby's natural posture and avoiding pain in the mother when carrying.

Fast shipping. I received the bouncer next day from order. Good communication with customer service. Quality product.

I placed my order and the estimated delivery was 7 days later. I waited and no update. When I sent an email to the customer service after this week, they just informed we they were out of stock. I chose a different color but asked them to deliver it faster since I’ve waited already 8 days, but they said it was not possível and they’d do a refund. Ten days of wait and no baby carrier.

The products are good, but unfortunately rheumatoid arthritis service isn’t good around all.

I asked for a way to fix the broken buckle. Which should be in my opinion part of the 10 year guarantee. Its not, ok. I got a link to order a replacement buckle. Tried to order it. No availability, got back to the CS. They espect it to be back in stock in the next 2-4 weeks, but no guarantee. Thanks for nothing. Between each question & answer, it took several days.

Fantastic customer service. My query was immediately picked up and dealt with.ergobaby really went above and beyond to help me, and their baby carriers are brilliant. I recommend them all the time!

Response within a day

Ordered twice, and both orders got cancelled because it wasn’t in stock

👍🏼

After order confirmation I had no information about delivery

Очень люблю эргобэйби, коляска делюкс самая лучшая

It was sent to a newsagent that had closed down. I haven’t received it yet